General Manager

Responsibilities

• Work directly with operations, fleet administration, driver recruitment, training, warehousing, planning and dispatch.
• Warehouse and facilities management.
• Consistent, well-implemented training programs with measurable and well-documented results.
• Consistent revenue growth through effective resources planning. Revenue forecasting, budget planning and expense control.
• Quality compliance measured by United’s and UniGroup’s quality scores, customer satisfaction reports and internal surveys.
• Human Resource management to include wage evaluations, performance reviews, background checks, recruitment, policy compliance, disciplinary warnings, terminations, and team building activities.
• Evaluating performance standards, defining criteria to measure progress against objectives.
• Recording and reporting performance, evaluating performance annually, assessing performance against objectives and performance standards, and identifying deficiencies.
• Establishing organization structure, identifying and grouping employees into efficient and effective positions.
• Customer awareness - cognizant of customers’ business, accurately determine customer needs.
• Company awareness - knowledgeable and understands the functions/services of McCollister’s and UniGroup.
• Operational proficiency - skilled and able to plan and execute a broad range of services or design and deliver custom services in response to unique client needs.

Requirements

• A Bachelor’s degree or equivalent combination of education and experience.
• A minimum of 3+ years in warehouse management required.
• Required warehouse experience including receiving, inspection, shipping, wireless inventory control, and data entry.

Qualifications

• Industry awareness - informed and knowledgeable of the moving industry/competition.
• Excellent computer skills, including Microsoft Office Suite and Google G Suite.
• Strong written and verbal communications skills.
• Self-starter, hands-on manager.
• Motivating, inspiring, and encouraging staff with a great attitude and enthusiasm.
• Respect for employees, and fairness when working with associates.
• Developing people, improving knowledge, attitude and skills.
• Excellent organization and communication skills - creating understanding so people know what action to take.
• Developing action plans, policies, and procedures, establishing time sequenced tasks to achieve objectives.
• Decision making - reaching conclusions.
• Customer awareness - identifying customer needs.
• Team oriented and personally committed to continuous improvement - developing cooperative effort and teamwork.
• Demonstrated ability to interface effectively and positively with all members of the organization, and prospective employees.
• Willing to expend extra effort to resolve problems, accurately represents the interest of associates.
• Handling crisis, and work well with others to resolve problems.
• Cooperative and helpful to requests for assistance from associates.
• Excellent computer literacy for basic Microsoft Office and Google G Suite applications.