General Manager

About the role

The General Manager at Dave & Buster’s is responsible for inspiring and fostering accountability to drive success in the role while upholding our Culture of FUN. They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes.

Responsibilities

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives
• Affirm staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

Requirements

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• The ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Qualifications

Proven track record of successfully managing operations and meeting financial goals
Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment
Solid understanding of financial reports, budgeting, and forecasting
Exceptional skills in delivering high-quality customer service and resolving issues effectively

Skills

Excellent verbal and written communication skills for interacting with staff, customers, and vendors
Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry

Benefits

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career! Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Pay

Salary Range: $86,178 - $101,386

Schedule

Average of 50-hour work weeks