General Manager

General Summary of Duties

We're looking for a General Manager who embodies these values and is ready to own a site, build a winning team, and help drive our mission forward.

Reports to: District Manager

FLSA Status: Exempt / Non-Exempt

Physical Demands

Occasional prolonged periods of walking/standing.

Work outside in varying weather conditions.

Ability to lift 25 pounds unassisted.

Essential Functions

• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates.
• Stay up to date on all process changes and enhancements.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting.
• Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
• Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues.
• Complete all necessary checklists to standard and by associated deadlines.
• Ensure teammates are always using prescribed sales scripts and guide-on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Manage weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
• Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
• Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.

Requirements

• Education: HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.
• Experience: Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.