General Manager

General Summary of Duties

We're looking for a General Manager who embodies these values and is ready to own a site, build a winning team, and help drive our mission forward.

Reports to

District Manager

Physical Demands

• Occasional prolonged periods of walking/standing
• Work outside in varying weather conditions
• Ability to lift 25 pounds unassisted

Essential Functions

• Create a culture of accountability within your site for LUV’s operational procedures
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates
• Stay up to date on all process changes and enhancements
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates
• Partner with HR on disciplinary issues including investigations and terminations
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts
• Partner with District Manager on budget planning and forecasting
• Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately
• Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues
• Complete all necessary checklists to standard and by associated deadlines
• Ensure teammates are always using prescribed sales scripts and guide-on procedures
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales
• Manage weekly schedule and manage site labor to LUV Car Wash standards
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction
• Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention
• Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime
• Perform other duties as assigned

Requirements

• Education: HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus
• Experience: Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus
• Requirements: Excellent verbal and written communication skills. Strong organizational skills and ability to prioritize