General Manager

About the Role

Manage and direct all aspects of a high service, high touch retail environment in an efficient and disciplined manner that results in exceptional customer service, product excellence, employee engagement and achievement of operational performance targets.

Responsibilities

• Coach, mentor, and lead direct reports to accomplish goals of the location financial plan and career development goals for each team member
• Hire, train, and develop direct reports, utilizing succession planning and meetings, performance management, and general supervision of team
• Cultivate a highly informed and engaged team that reliably delivers the service and hospitality experience that is at the core of the company’s brand identity
• Ensure effective staffing levels by supporting Store Manager with executing Workforce Management
• Accountable for translating company strategies, objectives and initiatives into actionable items and successfully deploying those throughout their assigned location
• Monitor departments to ensure food safety requirements are adhered to including hand washing, product and case temping, food storage and employee health and take action as needed to correct unsafe situations
• Maintain a safe and secure environment, adhering to all safety, food safety, and security programs, guidelines and regulations
• Ensure product quality standards, product selection and product merchandising objectives are successfully achieved
• Review financial performance reports and analyze and interpret data to identify opportunities to obtain cost savings objectives through efficient planning of resources such that operating financial performance targets are achieved
• Maintain the physical facility utilizing internal and external resources to address and maintain building, grounds and equipment maintenance, security and safety
• Establish, ensure, and maintain store specific operational standards and ensure compliance with company operational standards
• Ensure that effective communication, informal and formal, occurs at all levels
• Participate in the development of annual operational budgets for assigned location including sales, labor, profit and expense objectives
• Act as an ambassador of the company in the community and at corporate events
• Monitor local competitive activity and local marketing opportunities and communicate back to Director of Retail Operations and location leadership team
• Handle work related and customer injuries appropriately to ensure effective resolution and compliance with all reporting requirements

Requirements

• Education: Bachelor’s degree in management, general business, retail or equivalent experience
• Licensing: Food safety certification or ability to obtain and maintain
• Experience: Seven years of experience in the retail industry incorporating a variety of management experiences
• Knowledge, Skills, and Abilities:
  • A hospitable, service‑oriented individual with a high energy, positive and friendly demeanor
  • Ability to respond to continually changing priorities and coordinate multiple projects
  • Excellent customer service, interpersonal, communication and problem‑solving skills
  • Sound judgment and decision‑making abilities
  • Sound understanding of retail operations
  • Knowledge and aptitude of financial reporting systems and concepts
  • Strong computer skills (Outlook, Excel, Word)
  • Excellent organizational, time management and project management skills
  • Strong delegation skills
  • Ability to delegate and follow through
  • Ability to hold team accountable to standard expectations
  • Proven ability to lead and manage a diverse facility
  • Comply with USDA, FDA, OSHA and all other regulatory agencies
• Equipment Used: Office equipment (computer, phone, scanner, copier)

Benefits

• Flexible scheduling
• PTO (paid time off)
• Pay on demand
• Health, Dental, and Vision Insurance
• Tuition reimbursement and scholarships
• 10% employee and family discount
• Profit sharing and a 401(k) option
• Ongoing trainings and leadership development opportunities
• Community and volunteer programs