General Manager

Lead the entire store team to excellence in team member engagement, guest satisfaction, and financial performance by overseeing daily operations and implementing a growth-focused strategy.

Responsibilities

• Ensure the retail store is fully staffed with the right talent to meet standard work expectations and optimize productivity through effective scheduling.
• Lead store teams to execute channel strategy, meet sales and profit goals, and achieve customer satisfaction targets.
• Drive profitable outcomes by implementing Sales Leadership and Operations Standard Work.
• Foster a “Guest First” culture by measuring and responding to guest feedback, in-store engagement, and satisfaction tools.
• Identify gaps in current operations and create business plans to improve people and processes.
• Collaborate with Regional Director, Corporate Retail Operations, and cross-functional partners to develop customer service strategies that build brand awareness and drive sales.
• Execute strategic opportunities for the store, working cross-functionally to develop and implement new concepts or processes.
• Align store strategies with company and division OKRs to meet or exceed planned goals.
• Prepare and execute a talent management plan using a 4½ box and succession planning strategy.
• Recruit, lead, and develop team members to build passionate, high-performance teams.
• Host ongoing talent conversations to develop leadership skills and build store “bench strength.”
• Act as a Leadership Champion, driving change through personal leadership and performance management.
• Inspire and guide teams through coaching, mentoring, and leading by example.
• Set clear expectations and hold teams accountable for performance results.
• Manage budget, resources, staffing, and operations in alignment with business priorities.
• Own the P&L and make financial decisions to ensure store and company profitability.
• Ensure brand presentation aligns with Style Guides.
• Drive results by focusing on SOPs, retail processes, and procedures.
• Engage store TEC teams to develop plans and strategies that enhance employee engagement.
• Partner on community efforts to promote the brand.
• Open and close the store as needed, including securing the building and managing alarms.

Requirements

• Bachelor’s degree (B.A. or B.S.) or equivalent from a four-year college in business, retail management, sales, merchandising, or a related field (preferred).
• 5 years of experience in a direct customer-interactive environment; 3 years of management experience in a high-volume setting (required).
• Equivalent combination of education and experience will be considered.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Pay

Hiring range: $105,000 – $140,200 per year. Overtime pay is available for eligible, non-exempt team members. Reimbursement for expenses as required by law and company policy.

Benefits

• Team bonus based on meeting specific goals and KPIs (for retail, guest services, and distribution center team members).
• Medical, dental, and vision insurance (full-time only).
• 401(k) with company match (full and part-time).
• Vacation (full-time only or as required by law).
• Paid sick leave (full and part-time).
• Flexible or Health Spending Account (eligible full-time only).
• Employee Assistance Program (full and part-time).
• Holiday pay (full-time only).
• Life insurance (full-time only).