General Manager

Duties and Responsibilities

• Manage all daily operations to drive the engagement of the team, achieve customer satisfaction, and drive financial performance.
• Lead the team in HVAC Service, HVAC Construction, and Plumbing departments.
• Establish and support departmental policies, goals, and objectives that align with company culture and values.
• Recruit and onboard new team members, provide opportunities for skill development, and assist in career growth.
• Build and maintain strong customer relationships, ensuring individual and team sales goals are met.
• Partner with leaders to recruit, hire, and retain top technicians in the market.
• Coordinate safety initiatives with the Safety Manager to ensure compliance and meet safety goals.
• Collaborate with managers on key metrics and activities between service and construction teams.
• Develop and manage the annual operating budget and ensure performance against budget.
• Perform supervisory functions to manage personnel and ensure effective team performance.

Requirements

• Bachelor’s degree in engineering, business, or related field, or Post-Secondary Certificate in a relevant trade (HVAC, Mechanical, Plumbing).
• 10+ years of progressive management experience in HVAC/Mechanical service, construction, or plumbing industries.
• Outstanding problem-solving skills, including the ability to define and structure problems, collect and analyze data, and understand financial impacts.
• Strong leadership skills to foster a collaborative, team-based environment.
• Ability to work independently with minimal supervision.
• Travel to locations within regional operations and attend meetings periodically.

Qualifications

• Knowledge of business and management principles, including strategic sales planning, resource allocation, and managing people.
• Strong technical knowledge in HVAC service, construction, and plumbing.
• Ability to use logic and reasoning to solve problems, assess information, and make decisions.
• Experience in providing customer service, including customer needs assessment, meeting quality standards, and evaluating customer satisfaction.
• Ability to develop, organize, and execute specific goals and plans.
• Excellent communication skills to guide, direct, and motivate subordinates.