General Manager

Leads the team responsible for all operational and financial activities of a large, iconic, or complex asset or collection of assets, typically with Property Manager or Senior Property Manager direct reports.

Responsibilities

• Foster positive relationships with clients, tenants, and vendors.
• Respond to tenant needs, ensuring administrative and building technical staff resolve problems promptly; ensure services are provided in compliance with policies, procedures, regulations, and contractual obligations and standards.
• Coordinate tenant move-ins and move-outs, and conduct "walk-through" spaces with tenants and tenant improvement department.
• Maintain vacant spaces in "tour ready" condition.
• Ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.
• Direct, review, and approve vendor invoice payments and other accounting-related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.
• Direct and control preparation and delivery of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets/expenses.
• Prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client.
• Coordinate and oversee all aspects of construction projects to ensure timely and accurate completion.
• Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision-making and asset value.
• Coordinate all lease administration activities with lease administrator and accounting; review all lease setups, lease changes, reporting, etc., and provide final approval.
• Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value.
• Proactively collect rent and other charges in accordance with lease terms and report status of accounts receivable to client(s) with recommendations for action; prepare client-approved standard legal notices.
• Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning; contract for, and coordinate, vendors.
• Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.
• Produce well-written reports, business correspondence, and procedure manuals.
• Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives.
• Elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance.
• Recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.
• Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.
• Promote collaboration among the various property support teams (accounting/leasing/construction).
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree (BA/BS) preferred with 5–8 years of relevant experience or a combination of education and experience.
• Commercial office, retail, and/or industrial property management experience required.
• Real Estate License required where mandatory by local regulation.
• CPM (Certified Property Manager) or RPA (Real Property Administrator) professional designation or candidacy preferred.
• Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of MRI and Kardin preferred.
• Working knowledge of leases, contracts, financial instruments, tax laws, and construction required.
• Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives.
• Strong interpersonal skills; ability to lead the exchange of sensitive, complicated, and difficult information; convey performance expectations; and effectively handle problems.
• Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports.
• Ability to prepare and make recommendations on financial/business analysis including cost/benefit propositions, ROI analysis, and other complex reports required.
• Strong organizational skills that deliver timely results and influence the productivity of the team; inquisitive and entrepreneurial mindset.
• Ability to comprehend, analyze, and interpret complex documents and skill to solve problems involving several options; advanced analytical and quantitative skills required.
• Leadership experience and skills to empower team to achieve a broad range of client and company objectives.
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team.
• Ability to travel daily to assigned properties as necessary.
• Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client.
• Ability to read and write English in order to understand manuals and procedures, and to write reports.

Physical Requirements

• Ability to sit/stand/walk for long periods of time.
• Manual dexterity to operate a computer keyboard, phone, and other office equipment.
• Eyesight that allows for reading a computer screen, phone screen, reports, etc.
• Hearing that allows for hearing/understanding spoken words.
• Lifting and carrying up to 20 lbs.

Some positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Pay

$100,000 USD - $120,000 USD

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-Paid Life insurance
• Company-Paid Long Term Disability
• Accidental Death & Dismemberment (AD&D) coverage
• 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
• Flexible Time Off (FTO) or vacation benefits, depending on position classification
• Paid sick leave and other legally required leave programs
• Employee assistance and wellness programs where available
• Company-paid holidays
• Additional voluntary benefit offerings that may vary by location and position