General Manager

About the role

The successful candidate will lead the team responsible for all operational and financial activities of a complex property or collection of assets. They will act as the primary contact with the property owner, serving as the Owner Representative to ensure client objectives are being met.

Responsibilities

• Act as primary contact with property owner, serving as Owner Representative to ensure client objectives are being met; prepare and deliver timely, accurate, and complete reports as required.
• Manage team response to tenant needs; ensure tenant care plans have been created and continuously delivered; serve as point of escalation for tenant concerns and issues.
• Direct preparation and delivery of timely, accurate, and insightful monthly reports and annual budgets for operating and capital expenses consistent with client and company requirements; prepare and reconcile tenant operating expense reconciliations.
• Primary responsibility for all lease administration activities; maintain oversight of contracted terms impacting financial performance; report on expirations and encumbrances.
• Proactively prepare and distribute tenant rent statements and collect rent and other charges; report AR status with recommendations; prepare client-approved legal notices as required.
• Cook up and oversee all aspects of construction projects to ensure timely and accurate completion; and coordinate tenant move-in/move-out process.
• Direct sourcing and procurement activities; oversee consolidated sourcing and procurement activities of the team; manage vendor contract compliance, process accounts payable, ensuring timely vendor payment.
• Provide formal supervision to assigned teams; approve recommendations for staffing, recruitment, promotion, corrective action, and termination; proactively manage succession plans.
• Ensure quality of periodic property inspections through administrative and physical review; approve alterations, maintenance, and reconditioning.
• Direct documentation of emergency response plans; ensure resources are in place; direct drills and training.
• Drives strong results from direct reports by providing appropriate work direction, strategic guidance, and performance management.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Real Estate License required where mandatory by local regulation. Professional designation such as RPA, CPM, or CCIM preferred.
• Intermediate to advanced skills with Microsoft Office Suite, including Excel. Knowledge of Yardi or MRI and Kardin preferred. AP and CMMS proficiency required.
• Experience with commercial office properties required. Working knowledge of leases, contracts, financial instruments, property taxes, and construction required.
• Advanced knowledge of financial terms and principles; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports with financial recommendations.
• Excellent written and verbal communication skills; strong interpersonal and analytical skills; ability to lead the exchange of sensitive, complicated, and difficult information.
• Proven leadership experience and skills to empower teams to achieve a broad range of client and company objectives.
• Able to work after hours, weekends, holidays, and during emergency situations, to meet the needs of the client.
• Candidates must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.