General Manager

About the role

General Managers at Life Alive must be passion-driven leaders at heart. We celebrate individual perspectives and want each cafe to have a unique individual leading their team to success. We define success as growing a vibrant community of satisfied guests and team members, maintaining the highest food quality and physical space, and mastering the entrepreneurial spirit of running a business and cost balancing. Building a community with engaged, mission-driven team members is essential to Life Alive.

Responsibilities

• Sizing up and developing emerging leaders to continue growing engagement in the business
• Holding regular check-ins with team members and store leadership with clear and concise goals for behavior, operations, and cost balancing
• Maintaining a well-trained, motivated, and mission-aligned team to cover the business demands
• Using temp and taste logs every shift to assure quality, freshness, and Life Alive standards
• Full grasp of prep operations and use of Fabrication model
• Maintaining a fully stocked kitchen and menu to protect guest experience
• Maintaining large dining rooms, prep and production kitchens, and storage areas
• Keen eye for detailed cleaning and adherence to cleaning rituals
• Regular cleanliness audits and training to keep spaces inviting, warm, and tidy
• Mastery of cost balancing to keep the business sustainable and thriving
• Use of sales forecasting (sales ledger), and purchasing (declining budget) tools to align costs with sales appropriately
• Intra-day purchasing and labor management to maintain appropriate margins
• Responsible for delivery on plan and PNL results for cafe level controllable expenses
• Building sales using PPC model

Requirements

• 3 years of General Management experience
• Experience leading a large team (>30 people)
• Experience using scheduling software & labor templates
• Experience managing labor and food costs to plan
• Guest service experience 3+ years
• History of growth in position
• Experience in QSR or white tablecloth concepts

Skills and Knowledge

• Independently motivated
• Entrepreneurial spirit
• Growth mindset oriented
• Ability to read and manage P&L
• Ability to work 9+ hours on your feet multiple days a week
• Ability to lift up to 50lbs
• Cool and calm demeanor under pressure
• Solves problems and follows through until solved
• Demonstrated experience at building community relationships
• Communicates clearly and concisely, both orally and in writing
• Interpersonal & team building skills
• Knowledge of customer service techniques
• Organization and planning skills
• Strong leadership skills, with the ability to coach and mentor others
• Plans and prioritizes workload
• Handles confidential and sensitive information