General Manager

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop.

About the role

The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. This role is responsible for driving sales growth while effectively managing profit margins, payroll, and other controllable expenses. The General Manager ensures the successful execution of all company programs and initiatives while creating a positive, customer-focused store environment. This position is also responsible for recruiting, hiring, training, and developing team members with the right skills and experience. Through strong leadership and personal example, the General Manager sets clear expectations for delivering exceptional customer service and fostering a great place to work.

Responsibilities

• Hire only “A” players to support the accomplishment of the following objectives:
  • Meet or exceed sales budget.
  • Meet or exceed EBITDA/SOC goal.
  • Meet or exceed labor rate goal.
  • Achieve shrink percent of .4% or better.
  • Meet or exceed gross margin budget for the fiscal year.
  • Meet or exceed APC goal.
  • Drive customer count increase over last year.
  • Meet or exceed Mystery Shop goal of 95%.

Essential Competencies

• Ability to hire “A Players” – Sources, selects, and sells “A Players” to join the company.
• Efficiency – Able to produce significant output with minimal wasted effort or supervision.
• Organization & Planning – Plans and organizes in an efficient manner.
• Industry knowledge – Highly knowledgeable of the business, products, and competitors.
• Customer service mindset – Understands the customer, is focused on providing superior customer service.
• Aggressiveness – Highly productive, and takes a forceful stand without being overly abrasive.
• Follow through on commitments – Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
• Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• High standards – Expects personal performance and team performance to be nothing short of the best.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Proactivity – Acts without being told what to do. Brings new and visionary ideas to the company.
• Ability to develop people – Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
• Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Creativity/innovation – Generates new and innovative approaches to problems.
• Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can-do attitude.
• Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
• Communication – Speaks and writes clearly, articulately, and diplomatically without being overly verbose or talkative.
• Teamwork – Reaches out to appropriate division heads and cooperates with corporate team members to establish an overall collaborative working relationship.
• Flexibility/adaptability – Adjusts quickly to changing priorities. Copes effectively with complexity and change.

Qualifications

• Successful completion of all training modules inclusive of GMIT and Talent Platform training.
• Ability to achieve placement in the succession program.
• Excellent communication skills, and proficiency with computers.

Benefits

• Competitive compensation.
• Extensive paid training.
• Comprehensive and flexible suite of benefits package.
• 401K with company match.
• Team member discounts.
• Rewards for top performers.
• Career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people. Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Pay

$41,643.20 - $46,643.20 base salary. Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.