General Manager

Responsibilities

• Oversee daily operation of the ice rink and surrounding facilities
• Schedule public skating, hockey, figure skating, lessons, rentals, and special events
• Maintain ice quality through resurfacing and maintenance coordination
• Monitor refrigeration, HVAC, lighting, and facility systems
• Cook up opening and closing procedures
• Maintain cleanliness and overall appearance of the facility
• Ice Maintenance & Safety
• Supervise ice resurfacing operations using equipment such as a Zamboni
• Monitor ice thickness and temperature
• Ensure compliance with safety regulations and risk-management policies
• Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits
• Respond to accidents, injuries, and emergency situations
• Maintain incident and accident reports
• Staff Supervision
• Hire, train, schedule, and supervise rink employees
• Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners)
• Conduct employee evaluations and disciplinary actions
• Ensure staff certifications and training remain current
• Develop team communication and operational procedures
• Customer Service
• Address customer questions, complaints, and concerns
• Ensure a safe and enjoyable guest experience
• Cook up memberships, rentals, and group bookings
• Build relationships with local hockey leagues, schools, and skating clubs
• Support community outreach and promotional programs
• Financial Management
• Prepare and manage budgets
• Monitor revenue and operating expenses
• Handle cash management and reporting procedures
• Acknowledge purchases and vendor contracts
• Track attendance, sales, and program performance
• Aid with pricing strategies and financial forecasting
• Event & Program Coordination
• Organize tournaments, competitions, birthday parties, and special events
• Cook up ice time allocation among teams and programs
• Work with coaches, referees, instructors, and league organizers
• Promote seasonal programs and community events
• Compliance & Administration
• Ensure compliance with local, state, and federal regulations
• Maintain permits, insurance documentation, and operational records
• Develop policies and emergency action plans
• Cook up inspections and regulatory reporting
• Marketing & Community Relations
• Support advertising and social media efforts
• Promote skating programs and public events
• Develop partnerships with schools, youth organizations, and sponsors
• Increase participation and customer retention

Qualifications

• Bachelor's degree in sports management, business administration, or related field
• Minimum 5 years of experience in a similar managerial role
• Proven ability to manage a team and coordinate multiple events
• Strong knowledge of ice maintenance and safety protocols
• Excellent interpersonal and communication skills
• Ability to work flexible hours including evenings and weekends
• Valid driver’s license and reliable transportation

Skills

• Ice management and maintenance
• Facility operations and supervision
• Event coordination and management
• Customer service and conflict resolution
• Financial management and budgeting
• Community relations and marketing

Benefits

• Competitive salary commensurate with experience
• Health insurance benefits
• Flexible work schedule
• Professional development opportunities

Pay

• $70,000 - $80,000 annually

Schedule

• Variable schedule with evening and weekend shifts required