General Manager

Responsibilities

• Oversee daily operation of the ice rink and surrounding facilities
• Schedule public skating, hockey, figure skating, lessons, rentals, and special events
• Maintain ice quality through resurfacing and maintenance coordination
• Coordinate opening and closing procedures
• Maintain cleanliness and overall appearance of the facility
• Supervise ice resurfacing operations
• Monitor ice thickness and temperature
• Ensure compliance with safety regulations and risk-management policies
• Conduct routine safety inspections
• Respond to accidents, injuries, and emergency situations
• Maintain incident and accident reports
• Hire, train, schedule, and supervise rink employees
• Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners)
• Conduct employee evaluations and disciplinary actions
• Ensure staff certifications and training remain current
• Develop team communication and operational procedures
• Address customer questions, complaints, and concerns
• Coordinate memberships, rentals, and group bookings
• Build relationships with local hockey leagues, schools, and skating clubs
• Support community outreach and promotional programs
• Prepare and manage budgets
• Monitor revenue and operating expenses
• Handle cash management and reporting procedures
• Acknowledge purchases and vendor contracts
• Track attendance, sales, and program performance
• Assist with pricing strategies and financial forecasting
• Organize tournaments, competitions, birthday parties, and special events
• Cookice ice time allocation among teams and programs
• Work with coaches, referees, instructors, and league organizers
• Promote seasonal programs and community events
• Ensure compliance with local, state, and federal regulations
• Maintain permits, insurance documentation, and operational records
• Develop policies and emergency action plans
• Cookice inspections and regulatory reporting
• Support advertising and social media efforts
• Promote skating programs and public events
• Develop partnerships with schools, youth organizations, and sponsors
• Increase participation and customer retention

Requirements

Not specified

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified