General Manager
About the Role
Legacy Service Partners (LSP) is hiring a General Manager to lead one of our flagship brands, C&C Air Conditioning, Heating, Plumbing & Electric, in Belford, NJ. In this role, you’ll oversee daily operations, drive growth, develop high-performing teams, and deliver exceptional service to customers. This is an opportunity to make a real impact while building the next chapter of a trusted local business.
Why You’ll Want to Work Here
Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
Performance pay directly tied to results – You deliver for us, we deliver for you
Benefits you will use – Full medical, dental, and vision packages including fully employer-paid options
Secure your financial future – 401(k) with company match
We invest in your future – ongoing training that directly results in bigger career opportunities combined with continuous education stipends
Speed and scale – Work with a company that operates at the speed of a startup with the investment backing of an institutional investor
Key Responsibilities
Develop and implement operational execution plans to drive business growth, expand market share, and achieve financial objectives.
Ownership of the local P&L and managing overall financial performance of the brand.
Oversee and drive operational efficiency for all operational functions, including sales, service delivery, dispatch and call center, installation, marketing, and warehousing.
Properly manage labor capacity and margins through effective scheduling, overtime trends, and assigning the right technicians to the right calls.
Work closely with platform level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management.
Foster a culture of continuous improvement by leading and developing high-performance teams and improving effectiveness throughout the organization.
Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees.
Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.
Ensure compliance with all relevant regulations, industry standards, and safety protocols.
Qualifications
5 + years of proven experience in an operational leadership role, preferably within the home service industry or a related field.
Knowledge of the home service industry and related regulatory requirements.
Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally.
Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
Strong financial management skills, including budgeting and financial analysis.
Demonstrated ability to make sound decisions under pressure and navigate complex situations.
Proficiency in using technology and software systems to drive operational efficiencies.
Preferred Qualifications
Prior experience in HVAC, plumbing, and electrical residential services strongly preferred.
Knowledge of ServiceTitan is a plus.
Interpersonal Qualifications
Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
Highly organized, ability to act quickly while still having attention to detail.
Hold yourself to a higher standard and exhibit a high level of integrity.