General Manager

About the role

The General Manager provides overall leadership for hotel operations, including Front Office, Housekeeping, Maintenance, and Food & Beverage. This position is responsible for delivering exceptional guest experiences, developing associates, achieving financial goals, and maintaining company and brand standards.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain appropriate staffing levels and promote a positive, accountable workplace culture.
• Develop and execute financial objectives while managing budgets, expenses, payroll, and operational controls.
• Monitor hotel performance and identify opportunities to improve revenue and profitability.
• Ensure compliance with company policies, brand standards, government regulations, and safety requirements.
• Inspect guest rooms, public areas, and hotel grounds for cleanliness, safety, and appearance.
• Ensure equipment and property maintenance issues are addressed promptly.
• Oversee scheduling, payroll, inventory, purchasing, and other administrative functions.
• Resolve escalated guest concerns professionally.
• Maintain positive community and business relationships.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of hotel management experience, including budget responsibility.
• 5+ years of experience supervising 15 or more associates.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, financial analysis, and organizational skills.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Must meet company security clearance requirements.

Requirements

• On-site position with flexible availability, including weekends.
• Periodic overnight travel may be required.
• Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.

Benefits

• Quarterly bonus program
• Insurance
• Paid time off (PTO and holidays)
• 401k with Employer Match
• Option to be paid daily with DailyPay
• Competitive wages
• Hotel discounts

Pay

$85,000 – $95,000 per year