General Manager

About the role

We are looking to hire a General Manager for Layne's Chicken Fingers. Established in 1994, Layne's is a "born and bred in Texas" chicken finger restaurant known for its commitment to quality and service.

Responsibilities

• Schedule, train, manage, and develop staff, by overseeing and managing the orientation process, monitor and manage and develop the performance of associates. Communicate closely with leadership regarding hiring, counselling and separation decisions, and ensure all of the company procedures are followed in regard to all HR issues.
• Manage your budget, and have a complete understanding of what you are accountable for financially and how much it costs to run your restaurant. Perform regular cash and safe audits per company policy, and constantly monitor trends in sales and costs to ensure that the restaurant is performing financially as well as it can be.
• Maintain the restaurant in an immaculately clean condition at all times and communicate any maintenance/repair/service issues with leadership as soon as possible.
• Represent Layne’s as well as you can at all times in conjunction with the Mission, Vision and Core Values of the brand. Connect with the local community actively and constantly reach out to local schools, businesses to try to elevate the popularity of Layne’s in the community.
• Always look for new ways to enhance the quality of the customer experience.
• Maintain excellent relationships with all customers.
• Carry out management responsibilities in accordance with the organization’s policies and applicable laws
• Perform such duties as scheduling, hiring, training, inventory and ordering, and inspecting of work stations back of house and front of house.
• Participate in employee meetings and training programs
• Maintain food cost while ensuring quality standards
• Manage purchasing and inventory controls
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Conduct safety, sanitation and maintenance programs
• Have the capability of handling sudden situations that arise, such as staff or customer complaints, lack of inventory, lack of staff members, and dealing with emergency situations with style and grace.

Qualifications

• Minimum of High School Diploma or GED required, a college degree in hospitality and management or a formal education in a related field preferred
• Minimum of 5 plus years of previous fast food drive through supervisory experience
• Must be 18 years of age or older
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

Additional requirements

• Be a Brand ambassador both in and outside of the restaurant
• Able to align associates with the Layne’s culture by balancing seriousness and having fun
• Have demonstrated strong interpersonal skills and the ability to quickly and effectively resolve issues that arise with both staff and customers.
• Excellent leadership and organizational skills, flexible and adaptable to constant changes and must possess attention to detail
• Able to multi-task as well as stay on task and concentrate with constant interruptions
• Food purchasing, food costs and inventory control
• Able to create budgets, flash reports, financial targets and forecasts
• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports
• Monitor compliance with health and fire regulations regarding food preparation and serving
• Excellent communication skills both written and verbal
• Manages time effectively and prioritizes tasks to meet deadlines
• Conformity to the highest standards of personal integrity and ethical behavior
• ServSafe or Department of Health certification a plus
• Knowledge and skills in analyzing profit and loss statements and overall financial performance of restaurant
• Knowledge and skills in staffing
• Knowledge of Labor Laws
• Local restaurant marketing experience a plus
• Able to lead, motivate, and empower the associates to higher levels of performance
• Able to manage basic tasks, the restaurant’s associates and fiscal operations
• Take initiative
• Have excellent verbal and written skills
• Able to manage all public dealings in a professional manner
• Able to recognize problems and problem solve
• Able to accept feedback and willingness to improve
• Able to set goals, create plans, and convert plans into action
• Able to measure performance, subjectively and objectively

Benefits

Competitive Salary plus generous benefits package

Pay

Salary is competitive and commensurate with experience.

Schedule

Hours are flexible and depend on the location.