General Manager

About the Role

Direct operations at an all-suite property in a high-volume extended-stay market. Oversee daily execution and long-term financial strategy, manage the hotel team, and drive operational efficiency and capital preservation. Your work will directly influence property profitability and market position within the South Puget Sound region.

Growth path: Area General Manager → Regional Director of Operations → Vice President of Operations.

Responsibilities

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide guidance to achieve exceptional performance.
• Ensure the highest level of guest satisfaction by overseeing service standards, personalized experiences, and swift issue resolution.
• Continuously enhance guest interactions and exceed expectations.
• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.
• Maintain seamless and efficient operations by overseeing front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.
• Foster a culture of continuous learning and professional development, empowering team members to excel and advance.

Requirements

• Associate or Bachelor’s Degree in Business, Hospitality, or a related field.
• Previous hotel management experience required.
• Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, use fingers and hands, kneel, or crouch.
• Occasional travel required.

Benefits

• Medical, Dental, and Vision Health Insurance for employees and qualifying dependents.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account.
• Company-Paid Basic Life Insurance, with options for Supplemental Life and Accidental Death & Dismemberment (AD&D) insurance.
• Voluntary Short-Term Disability, Long-Term Disability, Accident Insurance, Hospital Indemnity, and Critical Care coverage.
• 401(k) retirement plan with a 35% company match of 5% (up to 5%) for associates aged 21 and over.
• Paid Time Off (PTO) accrual starting on the first day of employment:
  • 10 days (80 hours) annually for associates with less than 2 years of service.
  • 12 days (96 hours) annually after 2 years of service.
  • 17 days (136 hours) annually after 6 years of service.
  • 20 days (160 hours) annually after 10 years of service.
• 5 paid sick days (40 hours) annually.
• 7 paid holidays.
• 35% Quarterly Incentive Eligibility.
• Employee Assistance and Wellness Program.
• Educational/Professional Development opportunities.
• Technology Reimbursements.
• Commuter Transit and Commuter Parking Benefits.
• HHM Hotel Travel Discounts.

Company Values

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It