General Manager

About the role

The General Manager (GM) is the senior on-site executive leader responsible for total store performance, financial results, team culture, brand execution, and strict adherence to company SOPs and KPIs. This is a high accountability, high performance leadership role requiring:

• Open availability (including overnight/graveyard shifts)
• Early morning production leadership (3:00 AM - 5:00 AM start times)
• Weekends, holidays, and extended hours (55-60+ hours/week as needed)

Core Responsibilities

Operational Excellence and Compliance

• Enforce all LaMar’s Standard Operating Procedures (SOPs) without deviation
• Ensure compliance with:
  
  • Colorado Department of Public Health and Environment (CDPHE) OSHA workplace safety standards
  • Colorado Wage and Hour laws
• Maintain required certifications (ServSafe Manager, Food Handlers Card)
• Oversee:
• Made from scratch production
• Espresso calibration and beverage quality
• Inventory, ordering, and par levels
• Waste control systems
• Opening/closing execution
• Conduct audits and implement corrective actions
• Financial and KPI Accountability
  Full ownership of store level financial performance: Sales growth (daily, weekly, monthly), Labor cost % and scheduling efficiency, Food and beverage cost controls, Prime cost (COGS + labor), EBITDA contribution, Guest satisfaction and mystery shop scores, Health inspection performance, Employee retention

Requirements

Required:

• 5+ years restaurant or hospitality management experience
• 2+ years as a General Manager in a high volume concept
• Strong PandL and financial management experience
• Experience managing or scaling from less than $1M in some locations toward $2M+ annual revenue locations
• ServSafe Manager Certification (or ability to obtain quickly)
• Food Handlers Card (required)
• Experience with POS, inventory, and labor scheduling systems
• High School Diploma or GED

• Coffee, bakery, fast casual, or artisan production experience
• Multi unit leadership exposure
• Proven track record of turning around or scaling store performance

Qualifications

Physical and Work Environment Requirements:

• Stand/walk 8-12+ hours per shift
• Lift 50+ lbs regularly
• Work in high temperature kitchen environments
• Safely operate commercial kitchen equipment
• Handle high volume, high stress operations with composure
• Conduct and Professional Standards
  
  • Demonstrate integrity, accountability, and strong moral character
  • Maintain a zero tolerance policy for harassment or discrimination
  • Uphold confidentiality of company and employee information
  • Maintain clean, professional appearance aligned with brand standards
  • Represent LaMar’s positively in the community

Equal Opportunity and Pay Equity Statement

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.