General Manager

About the role

The General Manager (GM) is the senior on-site executive leader responsible for total store performance, financial results, team culture, brand execution, and strict adherence to company SOPs and KPIs. This is a high accountability, high performance leadership role requiring:

• Open availability (including overnight/graveyard shifts)
• Early morning production leadership (3:00 AM - 5:00 AM start times)
• Weekends, holidays, and extended hours (55-60+ hours/week as needed)

Core Responsibilities

Operational Excellence and Compliance

• Enforce all LaMar’s Standard Operating Procedures (SOPs) without deviation
• Ensure compliance with:
  
  • Colorado Department of Public Health and Environment (CDPHE) OSHA workplace safety standards
  • Colorado Wage and Hour laws
• Maintain required certifications (ServSafe Manager, Food Handlers Card)
• Oversee:
  
  • Made from scratch production
  • Espresso calibration and beverage quality
  • Inventory, ordering, and par levels
  • Waste control systems
  • Opening/closing execution
• Conduct audits and implement corrective actions
• Financial and KPI Accountability
  
  • Full ownership of store level financial performance: Sales growth (daily, weekly, monthly), Labor cost % and scheduling efficiency, Food and beverage cost controls, Prime cost (COGS + labor), EBITDA contribution, Guest satisfaction and mystery shop scores, Health inspection performance, Employee retention

Requirements

Required:

• 5+ years restaurant or hospitality management experience
• 2+ years as a General Manager in a high volume concept
• Strong PandL and financial management experience
• Experience managing or scaling from less than $1M in some locations toward $2M+ annual revenue locations
• ServSafe Manager Certification (or ability to obtain quickly)
• Food Handlers Card (required)
• Experience with POS, inventory, and labor scheduling systems
• High School Diploma or GED

Preferred:

• Coffee, bakery, fast casual, or artisan production experience
• Multi unit leadership exposure
• Proven track record of turning around or scaling store performance

Physical and Work Environment Requirements

• Stand/walk 8-12+ hours per shift
• Lift 50+ lbs regularly
• Work in high temperature kitchen environments
• Safely operate commercial kitchen equipment
• Handle high volume, high stress operations with composure

Leadership and Culture

• Hire, train, and develop high performing teams
• Lead Assistant Managers, Shift Leaders, Bakers, and Baristas
• Maintain a culture of urgency, accountability, and respect
• Execute progressive discipline and documentation
• Ensure compliance with the Colorado Equal Pay Act and employment laws
• Build a bench of promotable leaders
• Scheduling and Availability Requirements
• Open availability required
• Must work: Overnight/graveyard shifts, Early mornings (3:00 AM - 5:00 AM starts), Weekends and holidays, Extended hours required during peak periods
• Safety and Handling Requirements
• Must be physically present and leading in store operations
• Professional Standards
• Demonstrate integrity, accountability, and strong moral character
• Maintain a zero tolerance policy for harassment or discrimination
• Maintain clean, professional appearance aligned with brand standards
• Represent LaMar’s positively in the community