General Manager
About the role
The General Manager will be expected to lead our team, deliver amazing customer experiences, and keep our café running smoothly. This role is perfect for someone with leadership experience, a love for coffee and people, and strong organizational skills. You’ll manage daily operations and overall strategic direction of the cafe, inspire your team, oversee inventory and scheduling, and help drive sales.
Responsibilities
Lead by Example: Inspire, train, and support your team to deliver stellar service and unforgettable coffee experiences. Turn first-time guests into loyal regulars with your warm hospitality and attention to detail. Contribute ideas to improve the menu and promote employee engagement.
Quality Control: Assist in managing daily café operations, ensuring high standards of food and beverage preparation, presentation, and service. Ensure compliance with health and safety regulations. Ensure that all safety protocols are followed even when you are not present. Report and address any safety, harassment, injuries or other issues immediately.
Service with Heart: Cultivate and create an environment that is passionate about hospitality. Educate baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees. Build relationships with guests by communicating warmly and authentically. Seek opportunities to engage with guests. Deliver timely, professional and knowledgeable service. Exceed guest expectations.
Business Management: Oversee inventory operations, including ordering, stocking, and merchandising. Maintain optimal inventory levels for all parts of café operations. Manage opening and closing procedures, financial reporting, and assist in developing strategies to drive business growth. Develop and maintain a weekly schedule with Café Manager support that is efficient, cost-effective, and most importantly, can deploy all Barista's to positions that drive positive customers' experience.
Requirements
Experience in customer service, retail, hospitality where the focus is customer facing (a plus, but not required – we’ll train you!). Takes pride in being part of a team and embodies all of our One Dove principles—Kindness, Respect, Deliciousness, Efficiency, and Cleanliness.
Ability to stand for long periods and lift up to 50 lbs. Frequent walking, bending, reaching, and twisting.
Benefits
The salary for this full-time position is $75,000.00, + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer up to 60 hours accrued PTO (which includes vacation and personal time off) and up to 60 hours accrued of FTO (which includes sick time).