General Manager

Duties And Essential Functions

• Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person.
• Constantly strive for improvements in work process and results to better meet client's expectations.
• Act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.
• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.
• Cookordination with headquarters support staff on management company procedures for processing and distributing information.
• Provide prompt, detailed and accurate general status reports on all properties assigned.
• Serve as supervisor for on-site team members.
• Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.
• Encourage staff to behave in a professional manner and comply with company’s safety standards.
• Motivate staff to work as a team.
• Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team.
• Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Initiate contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.
• Respond to phone calls and correspondence in a timely and professional manner.
• Maintain a professional relationship with the BOD, Unit Owners, and vendors.
• Ability to run a BOD meeting when necessary according to Roberts Rules of Order.
• Create a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.
• Supports the KWPM’s GREAT values, philosophy, goals and adheres to KWPM policies.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Attends monthly Manager’s meeting.
• Maintain and upload all documents into the management support systems accurately and update accordingly.
• Maintains contracts regularly. Evaluates and negotiates all contracts effectively. Ensures all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtains copy of all business licenses from vendors. Updates all documents accordingly.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.