General Manager

Duties And Essential Functions

• Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person.
• Constantly strive for improvements in work process and results to better meet client's expectations.
• Act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.
• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.
• Cook up and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team.
• Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.
• Responds to phone calls and correspondence in a timely and professional manner.
• Maintain a professional relationship with the BOD, Unit Owners, and vendors.
• Ability to run a BOD meeting when necessary according to Roberts Rules of Order.
• Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.
• Supports the KWPM’s GREAT values, philosophy, goals and adheres to KWPM policies.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Attends monthly Manager’s meeting.
• Maintain and uploads all documents into the management support systems accurately and update accordingly.
• Maintains contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Maintains and uploads all documents into the management support systems accurately and update accordingly.
• Maintains accurate records, files and communication pertinent to the Association office.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly.
• Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.
• Monitors aging report, timely legal action, and updated collection module on a timely basis.
• Ensures all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly.
• Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.

Competencies

• Communication Proficiency
• Business Acumen
• Customer/Client Focus
• Decision Making
• Financial Management
• Results Driven
• Supervisory Responsibility

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Will need to walk the property on a daily basis which will include climbing stairs.

Position Type/Expected Hours of Work

• This is a full-time exempt position.
• Days and hours of work are Monday through Friday.
• Business hours will be determine by the client’s needs.

Travel

• Sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends.
• Some locations will require bi-lingual in English and Spanish.