General Manager

About the role

As a General Manager at Krispy Kreme, you are the leader of all things doughnuts at our retail location. You will oversee all aspects of production, sales, and human resources, develop a staff of professional employees, strive to obtain maximum revenue, and ensure both customer and employee satisfaction. You will also maintain a thorough understanding of production and uphold a high level of quality products.

Responsibilities

• Serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
• Maintain all store physical property in good working condition.
• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling.
• Achieve business plan objectives and profitability according to the store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety (e.g., shoes, floor cones).
• Maintain a high level of store sanitation and cleanliness.
• Handle customer complaints and concerns in a timely and professional manner.

Requirements

• 4+ years’ experience in QSR or retail environment in a management capacity required.
• Must be at least 21 years of age.
• High school diploma or GED.
• Ability to work all necessary work schedules, including holidays and weekends.
• Effective communication skills, both written and verbal.
• Commitment to nurture an equitable, unbiased culture where employees are empowered to showcase their originality.
• Must be authorized to work in the US without sponsorship.

Physical demands and working conditions

• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions in the shop, including fluctuating temperatures and noise levels.
• Exposure to known allergens, including but not limited to nuts.
• Adherence to dress code policy applicable to the role.
• Noise levels typical of a production and/or processing area.

Benefits

• Weekly pay
• Career opportunities—company is growing
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401(k) plan
• Paid time off
• Company events
• Education reimbursement
• Adoption assistance
• Life insurance
• FSA/HSA plans
• Pet insurance