General Manager
About the role
As a General Manager, you are the leader of all things doughnuts at our retail location. You will oversee all store operations, including production, sales, and human resources. Your role involves developing a team of professional employees, driving maximum revenue, and ensuring both customer and employee satisfaction. The General Manager maintains a thorough understanding of production and quality standards to deliver high-quality products.
Responsibilities
- Serve as a role model for customer-first behaviors according to company standards.
- Build and manage a team of customer-focused employees through coaching and performance management.
- Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
- Maintain store physical property in good working condition.
- Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
- Achieve business plan objectives and profitability according to the store operating plan and financial goals.
- Demonstrate safety consciousness and promote store safety.
- Maintain a high level of store sanitation and cleanliness.
- Understand and implement procedures to maximize efficiencies and control variances in daily production and overall store performance.
- Maintain production schedules to ensure high quality and output while implementing quality control procedures.
- Coordinate production schedules to meet customer demands and minimize labor hours.
- Interface with corporate office personnel as needed.
Requirements
- 4+ years’ experience in QSR or retail environment in a management capacity.
- Must be at least 21 years of age.
- High school diploma or GED.
- Ability to work all necessary schedules, including holidays and weekends.
- Effective communication skills, both written and verbal.
- Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
- Travel requirements: 0-10%.
- Must be authorized to work in the U.S. without sponsorship.
Physical Demands and Working Conditions
- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Exposure to fluctuating temperatures and noise levels in the shop environment.
- Exposure to known allergens, including but not limited to nuts.
- Adherence to dress code policy applicable to the role.
- Noise typical of a production and/or processing area.
Benefits
- Weekly pay.
- Career growth opportunities within a growing company.
- Comprehensive benefits (medical, vision, and dental insurance).
- Employee discount program.
- 401K plan.
- Paid time off (PTO).
- Company events.
- Education reimbursement.
- Adoption assistance.
- Life insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) plans.
- Pet insurance.
About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing e-commerce and delivery business with over 14,000 fresh points of access. Our purpose is to touch and enhance lives through the joy that is Krispy Kreme, reflected in our commitment to people, communities, and the planet.