General Manager

About the role

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. As a General Manager, YOU are the leader of all thing’s doughnuts at our retail location! You will be responsible for all store operations, including overseeing all aspects of production, sales, and human resources.

Responsibilities

• Serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction.
• Ensure all store physical property is in good working condition.
• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
• Achieve business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, etc.
• Maintain a high level of store sanitation and cleanliness.
• Handle any customer complaints/concerns in a timely and professional manner.

Requirements

• 4+ years’ experience in QSR or retail environment in a management capacity required.
• Must be at least 21 years of age.
• High school or GED.
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.

Qualifications

• Must be authorized to work in the US without sponsorship.

Skills

• Leadership and team building skills.
• Customer service and sales experience.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• Weekly Pay
• Career opportunities- we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance
• Learn more at www.kkbenefits.com

Benefits

At Krispy Kreme, we focus on: Loving People, Belonging, Loving Communities, and Loving Planet. We strive to touch and enhance lives through the joy that is Krispy Kreme. We are committed to creating an inclusive culture where everyone feels valued and empowered to bring their bold, authentic selves to work.

Why Krispy Kreme?

• Loving People: Our global culture is defined by our Leadership Mix, a dozen behaviors that guide how we work together and give back to our communities.
• Belonging: We welcome and celebrate diversity, ensuring that our people feel respected and valued regardless of their background, identity, or beliefs.
• Loving Communities: We support our communities through various initiatives, including fundraising events, donations to local food banks, and partnerships with organizations like Feeding America and Convoy of Hope.
• Loving Planet: We are committed to reducing our environmental impact and supporting sustainable practices, such as donating unsold doughnuts to food banks and implementing composting programs.

Contact Us

For more information about career opportunities at Krispy Kreme, visit www.KrispyKreme.com. Follow us on social media at Facebook and Twitter.