General Manager

KidStrong General Managers lead the center, fostering a culture of learning and development for coaches and families. The role focuses on defining goals and delivering an exceptional experience for kids, families, and team members through coaching, leadership, and business management.

Responsibilities

• Center Operations
  • Understand the center’s key KPIs and financials to make informed business decisions.
  • Build and maintain relationships with KidStrong families aligned with core values and provide exceptional customer service.
  • Oversee center-level initiatives such as maintenance, training, and brand consistency.
  • Manage daily, weekly, and monthly cleaning and maintenance of the center.
  • Delegate center tasks among the team to ensure consistent execution.
  • Manage center-level employee issues and maintain appropriate documentation.
  • Set and communicate coach schedules using scheduling and communication platforms.
  • Schedule, promote, and sell KidStrong events (e.g., camps and parties) to maximize profitability.
• Sales
  • Maintain flawless lead management by conducting call drives for new and existing leads in the CRM tool.
  • Responsible for sales and delegating tasks (e.g., call drives, trial conversion, event booking) to center staff.
  • Finalize sales and bookings generated through online self-sign-up flow.
  • Source and attend local events to increase brand awareness and drive leads and memberships.
• Leadership
  • Foster a coaching culture with a "see something, say something" approach.
  • Assess and document coaches based on the KidStrong Coach DNA profile and class quality.
  • Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
  • Ensure compliance with company policy and legal requirements for all paperwork.
  • Lead coaching candidates through training and required evaluations.
  • Support ongoing professional development of staff through LearnUpon.
  • Lead center-level staff meetings focused on development, productivity, programming, and product.
  • Communicate professionally via Slack and email, including periodic checks when not in the center.
  • Attend weekly leadership meetings.
• Coaching
  • Deliver an evolving curriculum focused on brain, physical, and character development for ages walking to 11 years old.
  • Create positive interactions with students and families before, during, and after class.
  • Understand and communicate the "why" behind the KidStrong curriculum.
  • Demonstrate and manage the implementation of programming and curriculum elements.
  • Use the KS Coaches App to record data (e.g., attendance, awards).
  • Work in a physically intensive environment, including lifting and moving equipment up to 25 pounds.
  • Lead monthly center staff meetings focused on culture, development, product, and performance.
  • Coach approximately 3-5 hours per week.

Requirements

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months to 11 years old; passion for working with children is non-negotiable.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Comfortable speaking to parents/guardians on a variety of topics.
• Previous experience in management is required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems like ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.
• Pediatric OT/PT experience is a plus but not required.

Skills

• High Standards: Establishes and holds high standards.
• Natural Leader: Creates and embodies culture; takes initiative.
• Leads by Example: Sets tone through actions.
• Passionate: Stays focused on KidStrong goals; goal-oriented and high-performing.
• Command Presence: Upholds KidStrong values; creates a vision for others.
• Teacher: Communicates and ensures the transfer of knowledge.
• Professional: Approaches others tactfully; reacts well under pressure; treats others with respect.
• Performer: Engaging, fun, likable; high energy and clear communication.
• Mentor: Develops and nurtures relationships; focuses on developing self and others.
• Planning/Organizing: Prioritizes and plans work activities; develops realistic action plans; uses time efficiently.
• Oral Communication: Speaks clearly and persuasively; listens and gets clarification; participates in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively.
• Teamwork: Balances team and individual responsibilities; contributes to a positive team spirit; supports team success.
• Coachable/Low Ego Mindset: Gives and welcomes feedback; encourages exploring different perspectives; has a growth mindset.
• Adaptability: Comfortable adjusting plans; embraces innovation and change; values the best idea.

Benefits

• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Pay

$50,000.00 - $60,000.00 per year

Schedule

The typical schedule includes 4 weekday and 1 weekend shift, with specific hours dependent on the needs of the center.