General Manager

About the role

At KidStrong we help parents build stronger, smarter, high character kids. Our team of unicorns is an elite group of individuals with a background in child development, physical education, former athletes, personal trainers, and pediatric occupational and physical therapists. Here’s what it looks like working for KidStrong: Watch the video.

General Manager Responsibilities

• Provides excellent leadership and management to create a positive, successful environment for staff and clients.
• Properly manages and exceeds all KidStrong sales and operational budgets.
• Responsible for overseeing the sales process and systems.
• Works closely with the Head Coach of the center to ensure that the staff and center are looked after.
• Builds and maintains KidStrong class size through scheduling optimization.
• Models all center activities through self-involvement (leading by example).
• Communicate with coaches regarding all trials and any specifics about the prospective member.
• Timely response and follow-through with all KidStrong corporate/owner requests, and client and lead requests.
• Maintains and updates social media on a daily basis according to brand rules.
• Enforces KidStrong corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
• Coach a minimum of 4 KidStrong classes weekly according to center needs.
• Provides and maintains the highest level of customer service.
• Provides effective decision making regarding customer service issues.
• Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach).

Requirements

• Associate or Bachelor's degree in business, education, or related field.
• Minimum 2-3+ years of management experience, including overseeing all aspects of company management.
• Minimum 2-3 years of previous sales experience.
• Must have the ability to work a flexible schedule, including a full Saturday, with specific hours dependent on the needs of the center.
• Be promotionally-oriented and have the ability to schedule trials through company required vetting.
• Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance.
• Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.
• Excellent verbal and written communication skills.
• Ambitious spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Google Workspace products.
• Previous management experience with children and fitness industry strongly preferred.

Qualifications

• Management: 2 years (Required)
• Leadership Development: 2 years (Required)
• Customer Service: 2 years (Required)
• Phone stamina - this position makes 20+ hours of calls per week (~300 phone calls per week)

Benefits

• Employee discounts
• Health insurance
• Paid time off

Pay

$46,000.00 - $51,000.00 per year

Schedule

Tuesday through Saturday

Contact

If you already have a resume on Indeed, apply here. If not, please contact the franchise location directly for an application.