General Manager

About the Role

KidStrong General Managers are the leaders of the center, responsible for fostering a culture of learning and development for both coaches and families. The General Manager is a talented, welcoming, and engaging leader focused on defining goals and delivering an exceptional experience for kids, families, and team members. They aim to develop and train the coaching team, build close relationships with members, and achieve key business results such as sales performance and member retention.

Responsibilities

• CENTER OPERATIONS:
  • Understand and manage the center’s KPIs and financials for informed decision-making.
  • Build and maintain relationships with KidStrong families, aligning with core values and providing exceptional service.
  • Oversee center initiatives like maintenance, training, and brand consistency.
  • Handle daily, weekly, and monthly cleaning and maintenance.
  • Delegate tasks to ensure consistent execution.
  • Manage employee issues and documentation.
  • Set and communicate coach schedules.
  • Schedule, promote, and sell KidStrong events to maximize profitability.
• SALES:
  • Manage leads through call drives and the Center’s CRM tool.
  • Oversee sales and delegate responsibilities for call drives, trial conversions, and event bookings.
  • Finalize sales from online self-sign-ups.
  • Source and attend local events to increase brand awareness and drive leads.
• LEADERSHIP:
  • Foster a coaching culture and continuously assess coaches based on KidStrong standards.
  • Recruit, onboard, train, and evaluate coaching candidates.
  • Manage staff development through LearnUpon.
  • Lead staff meetings focused on development, productivity, programming, and product.
  • Communicate professionally via Slack and Email.
  • Attend weekly leadership meetings.
• COACHING:
  • Deliver curriculum focused on brain, physical, and character development for ages 15 months to 11 years.
  • Create positive interactions with students and families.
  • Communicate the “why” behind the KidStrong curriculum.
  • Implement programming and curriculum elements.
  • Record data using the KS Coaches App.
  • Work in a physically intensive environment, including lifting up to 25 pounds.
  • Lead monthly staff meetings on culture, development, product, and performance.

Qualifications

• Athletic or coaching background with experience working with kids ages 15 months to 11 years.
• Passion for working with children is non-negotiable.
• Achieve Coach Certification through HQ Training and Certification team.
• Complete training via LearnUpon as required.
• Comfortable communicating with parents/guardians.
• Prior experience as a pediatric OT/PT is a plus.
• Previous management experience required.
• Proficiency in Google and Microsoft platforms.
• Experience with ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect preferred.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Skills

• High standards and natural leadership abilities.
• Goal-oriented with a passion for KidStrong’s mission.
• Strong communication, planning, and organizational skills.
• Ability to mentor and develop staff.
• Adaptable and coachable mindset.

Pay

$47,000.00 - $55,000.00 per year

Schedule

Typical schedule includes 4 weekday and 1 weekend shift, with hours dependent on center needs.

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Paid time off

Sphere of Interaction

Supervises AGM, Lead Coach, and coaches. Works closely with center team members, families, leadership, and KidStrong, Inc. HQ team members.

DNA/Competencies

• High Standards: Establishes and maintains excellence.
• Natural Leader: Creates and embodies culture, takes initiative.
• Leads by Example: Sets tone through actions.
• Passionate: Focused on KidStrong goals, high-performing.
• Command Presence: Upholds values, creates vision.
• Teacher: Ensures knowledge transfer.
• Professional: Tactful, respectful, accountable.
• Performer: Engaging, high energy, clear communication.
• Mentor: Develops relationships, focuses on growth.
• Planning/Organizing: Prioritizes, sets goals, uses time efficiently.
• Oral/Written Communication: Clear, persuasive, and informative.
• Teamwork: Balances team and individual responsibilities, builds morale.
• Coachable/Low Ego: Welcomes feedback, growth-oriented.
• Adaptability: Embraces change, innovative.

KidStrong is a private child development training center focused on brain, physical, and character development for ages walking through 11 years old. This franchise is independently owned and operated, and all hiring decisions are made by the franchisee.