General Manager

About the Role

KidStrong General Managers are the leaders of the center, responsible for fostering a culture of learning and development for both coaches and families. The General Manager is a talented, welcoming, and engaging leader focused on defining goals and delivering an exceptional experience for kids, families, and team members. They aim to develop and train the coaching team, build close relationships with members, and achieve key business results such as sales performance and member retention.

Responsibilities

• CENTER OPERATIONS:
  • Understand and manage the center’s KPIs and financials for informed decision-making.
  • Build and maintain relationships with KidStrong families, aligning with core values and providing exceptional service.
  • Oversee center initiatives like maintenance, training, and brand consistency.
  • Handle daily, weekly, and monthly cleaning and maintenance.
  • Delegate tasks to ensure consistent execution.
  • Manage employee issues and maintain documentation.
  • Set and communicate coach schedules.
  • Schedule, promote, and sell events (camps, parties) to maximize profitability.
• SALES:
  • Manage leads through call drives and the CRM tool.
  • Oversee sales and delegate responsibilities (call drives, trial conversions, event bookings).
  • Finalize sales from online self-sign-ups.
  • Attend local events to increase brand awareness and generate leads.
• LEADERSHIP:
  • Foster a coaching culture and continuously assess coaches based on KidStrong standards.
  • Recruit, onboard, train, and evaluate coaching candidates.
  • Manage staff development through LearnUpon.
  • Lead staff meetings and communicate professionally via Slack and email.
  • Attend weekly leadership meetings.
• COACHING:
  • Deliver curriculum focused on brain, physical, and character development for ages 15 months to 11 years.
  • Engage positively with students and families.
  • Communicate the "why" behind the KidStrong curriculum.
  • Manage programming implementation and use the KS Coaches App for data tracking.
  • Work in a physically intensive environment, including lifting up to 25 pounds.
  • Lead monthly staff meetings on culture, development, product, and performance.

Skills/Qualifications

• Athletic or coaching background with experience working with kids ages 15 months–11 years.
• Passion for working with children (non-negotiable).
• Achieve KidStrong Coach Certification.
• Complete required training through LearnUpon.
• Comfortable communicating with parents/guardians.
• Prior pediatric OT/PT experience is a plus.
• Previous management experience required.
• Proficiency in Google and Microsoft platforms.
• Experience with ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect preferred.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Sphere of Interaction

This position supervises the AGM, Lead Coach, and coaches, focusing on leadership, mentorship, and team collaboration. Interaction includes center team members, families, leadership, and KidStrong HQ.

DNA/Competencies

• High Standards: Establishes and upholds high standards.
• Natural Leader: Creates and embodies culture; takes initiative.
• Leads by Example: Sets tone through actions.
• Passionate: Focused on KidStrong goals; goal-oriented and high-performing.
• Command Presence: Upholds values; creates a vision for others.
• Teacher: Ensures knowledge transfer.
• Professional: Tactful, respectful, and accountable.
• Performer: Engaging, energetic, and clear communicator.
• Mentor: Develops relationships and focuses on growth.
• Planning/Organizing: Prioritizes, sets goals, and uses time efficiently.
• Oral Communication: Clear, persuasive, and responsive.
• Written Communication: Informative, accurate, and adaptable.
• Teamwork: Balances team and individual responsibilities; builds morale.
• Coachable/Low Ego: Welcomes feedback; growth-minded.
• Adaptability: Embraces change and innovation.

Pay

Compensation: $47,000.00 - $55,000.00 per year

Benefits

• Bonus based on performance
• Company parties
• Flexible schedule
• Free uniforms
• Paid time off

Schedule

Typical schedule includes 4 weekday and 1 weekend shift, with hours dependent on center needs.

KidStrong is a private child development training center focused on brain, physical, and character development for ages walking through 11 years old. This franchise is independently owned and operated, and all hiring decisions are made by the franchisee.