General Manager

About the role

Kennebunkport Resort Collection (KRC) is seeking an experienced and dynamic General Manager to oversee the operations of The Boathouse Hotel & Restaurant, Kennebunkport Inn, Yachtsman Hotel & Marina Club, Grand Hotel, and The Lodge on the Cove. The General Manager will provide strategic leadership and operational oversight, ensuring each property delivers exceptional guest experiences while preserving its individual character and maintaining consistent standards across the portfolio. This role is responsible for building and developing high-performing leadership teams, driving financial and operational success, and fostering a culture of service excellence, accountability, and continuous improvement.

Responsibilities

• Lead and support all departments within the resort to ensure all policies, procedures, and standards are met.
• Interact positively with guests, promoting the features and amenities of the resort.
• Monitor all aspects of the hotel operation and rectify any deficiencies with respective personnel.
• Maintain profitability of each department.
• Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and achieve required operating results.
• Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
• Lead capital plans and asset management initiatives, including working with ownership to maintain or improve the property’s market leadership position.
• Evaluate cost effectiveness of all aspects of the operation and develop cost savings and profit-enhancing measures across the resort.
• Provide support to the executive committee and leadership group.
• Manage the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Drive improvement in guest satisfaction goals and establish appropriate service recovery guidelines to exceed guest expectations.
• Respond to guest complaints or concerns in a prompt and professional manner.
• Ensure the effective operation of the hotel through direct supervision of the operations leadership team.
• Manage the appearance, condition, and preventive maintenance of the physical hotel through direct supervision of the Director of Engineering.
• Develop, implement, and monitor employee succession planning to ensure future bench strength.
• Establish performance and development goals for employees and provide mentoring, coaching, and regular feedback.
• Enforce hotel standards, policies, and procedures within hotel departments.
• Ensure compliance with federal, state, and local laws.
• Attend departmental and/or corporate meetings and training sessions as required.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions, including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued, including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Requirements

• 8-10 years of management experience, with a hotel/lodging environment highly preferred.
• Four-year degree in a related field preferred.
• Strong understanding of lodging operations, including reservations and guest service etiquette.
• Independent and branded hotel experience (limited and full service) preferred.
• Strong prior experience in sales and marketing and food and beverage is preferred.
• Successful completion of a satisfactory background check.
• Available and willing to work flexible hours based on business needs, including weekdays and weekends.
• Excellent communication skills, both verbal and written, and strong computer and budget analysis skills.
• Demonstrates natural leadership qualities with a positive, team-focused attitude.
• Ability to prioritize, delegate, and respond in a timely fashion while working under pressure and multitasking.

About Kennebunkport Resort Collection

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory.

Benefits

• Employer-subsidized medical, dental, and vision insurance.
• Company-funded $25K in complimentary life insurance and $1K/month in disability.
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance.
• Additional Health & Wellness benefits, including prescription and gym membership discounts.
• Generous Paid Time Off package, including Employer Paid Leave plus immediate Paid Vacation accruals.
• Flexible and understanding work-life equality.
• Family Matters Program offering 3+ months of paid parental leave for new parents.
• 401k employer match, up to 4% of salary.
• Competitive wages with ongoing market analysis, annual performance evaluations, and compensation adjustments.
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations.
• 50% food and beverage discount at EOS Hospitality portfolio locations.
• Gold Card annual complimentary restaurant allowance for managers.
• Discounted lodging rates from New England Inn & Resort Association partners.
• Pathways for growth and professional development, including training and tuition reimbursement.
• Relocation assistance to temporary employer housing.
• Incentive opportunities for both hourly and managerial roles.
• Supportive, open workplace culture with a company-funded Employee Assistance Program for life and mental health resources.

Why Join Our Team?

Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, you can participate in our KRC Cares team, which partners with community leaders and like-minded businesses to advance community services such as toy drives, beach cleanups, and other charitable causes. Our Community Impact project donates a 1% Impact Fee to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees, including annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities to support career growth.