General Manager

About the role

The Kennebunkport Resort Collection (KRC) is seeking an experienced and dynamic General Manager to oversee the operations of several properties along Maine's scenic coast. The role requires leading and supporting all departments, managing finances, and fostering a culture of service excellence.

Responsibilities

• Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met.
• Interacting positively with guests promoting the features and amenities of the resort.
• Maintaining profitability of each department.
• Preparing annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
• Analyzing financials to drive revenues, future profitability and maximum return on investment.
• Using distribution channels and technology platforms to drive revenue and maximize market share.
• Leading capital plans and asset management initiatives, including working with ownership to maintain or improve property’s market leadership position.
• Evaluating cost effectiveness of all aspects of the operation.
• Developing cost savings and profit enhancing measures across the resort.
• Providing support to the executive committee and leadership group.
• Managing the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Driving improvement in guest satisfaction goals.
• Establishing and implementing appropriate service recovery guidelines and services and programs to ensure complete guest satisfaction and exceed guest expectations.
• Responding to guest complaints or concerns in a prompt and professional manner.
• Ensuring the effective operation of the hotel through the direct supervision of the operations leadership team.
• Managing the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering.
• Developing, implementing and monitoring employee succession planning to ensure future bench strength.
• Establishing performance and development goals for employees and providing mentoring, coaching and regular feedback.
• Enforcing hotel standards, policies, and procedures are in place within the hotel departments.
• Ensuring compliance with federal, state and local laws.

Requirements

• 8-10 years management experience, hotel/lodging environment highly preferred.
• Four-year degree in related field preferred.
• Strong understanding of lodging operations; reservations, appropriate guest service etiquette, etc.
• Independent and branded hotel experience (limited and full service) preferred.
• Strong prior experience in sales and marketing and food and beverage is preferred.

Qualifications

• Successful completion of satisfactory background check.
• Demonstrates natural leadership qualities with a positive, team-focused attitude.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Skills

• Excellent communication skills, both verbal and written.
• Good computer and budget analysis skills.
• Expresses sincere enthusiasm for the role and passion for the role.
• Able to work flexible hours based on business needs including weekdays and weekends.
• Strong prior experience in sales and marketing and food and beverage is preferred.
• Successfully completed a satisfactory background check.

Benefits

Kennebunkport Resort Collection offers competitive wellness options and perks for both Part Time- and Full-Time employees. These include employer-subsidized medical, dental, and vision insurance, company-funded $25K in complimentary life insurance and $1K/mo. in disability, optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options, additional Health & Wellness benefits including prescription and gym membership discounts, generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals, flexible and understanding work-life equality, Family Matters Program of 3+ months paid parental leave for new parents, 401k employer match, up to 4% of salary, competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments, discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations, Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations, Gold Card annual complimentary restaurant allowance for managers, discounted lodging rates from New England Inn & Resort Association partners, Pathways for growth and professional development including training and tuition reimbursement, relocation assistance to temporary employer housing, and incentive opportunities for both hourly and managerial roles. Additionally, the company provides a Company-funded Employee Assistance Program for life and mental health resources.