General Manager

About the role

This store is scheduled to open October 2026. The position is for the full-time General Manager of the store and bar concepts.

Responsibilities

• Customer Focused: Strive to create a customer-centric environment through a "customer is our boss" mentality. Teach WOW Service Principles to build strong guest connections with a goal of making a difference in every customer's day!
• Drive Results: Expert at driving sales by maximizing store productivity and building guest loyalty through WOW experiences. Create, manage, and own your store's business plan. Oversee the success of the store and bar locations. Create a strategy for the success of the bar and help build financial goals for each bar concept as they evolve in new markets.
• Build Networks: Obsessed about recruiting, hiring, and retaining a high-performing team! Increase brand awareness by building strong relationships. Build unique connections with guests and organizations that further business growth and philanthropic goals. Acquire new customers through traffic-driving efforts that increase the brand's impact.
• Believe in Developing Talent: Advocate for team growth and development. Explain, teach, and inspire daily! Focus on building skill and capability of those led to increase internal opportunities, retention, and organizational advancement. Believe in cultivating people and watching them flourish into their best selves!
• Instill Trust: A person of your word. Gain the confidence and trust of others through honesty and authenticity. Demonstrate integrity when making decisions, ensure audit and shrink results meet Asset Protection Standards, follow Kendra Scott policies and procedures, and do the right thing - always.
• Communicate Effectively: Believe good communication results in mutual understanding, harmony, and action. Articulate a clear and compelling message and provide consistent feedback through in-the-moment coaching, touchbases, development plans, and performance reviews. Actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
• Nimble: Find ways to thrive no matter what area of the business you are supporting. Draw on experiences and apply those learnings to a variety of situations. Be curious and flexible. Learn from the past, and do not shy away from trying new things.
• Collaborate: Champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. Prioritize building partnerships through idea sharing, valuing other's interests, and celebrating contributions to create mutual accountability, trust, and commitment.
• Action-Oriented: Because you own the controllable elements of your store's P&L, skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals. Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Display Courage: Know that leadership is a courageous act that requires overcoming fear to do the right thing. Comfortable with tough situations, find ways to champion ideas, positions, and others. Care personally about people, and challenge them directly to achieve greatness!
• Ensure Accountability: Take responsibility and have a "do what I say I'm going to do" mentality. Answerable for your own actions and the actions of those you lead. Foster commitment, feedback, and problem-solving. Ensure compliance across the retail and Beau's Bar business units.
• Make Good Decisions: Rely on a mixture of analysis, wisdom, experience, and judgment to guide you. Know good decisions are reached through a balance of speed and quality. Even when information is incomplete, know when to move ahead and act!

Requirements

• Must be over the age of 18
• Ability to lift and move at least 50 lbs.
• Current license to serve alcohol and food in your local state or ability to renew license before starting
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to work a flexible schedule to meet the needs of the business, including evenings and weekends