General Manager

About the role

Keller Executive Search is partnering with a growing, multi-location consumer-facing organization to hire an experienced General Manager. This is a hands-on leadership role responsible for the full performance of a location, from day-to-day operations and staffing to customer experience, sales targets, and financial results. It is an excellent opportunity for an operations leader who thrives on ownership, accountability, and building high-performing teams. Our client operates in a fast-paced, service-oriented environment where consistency, standards, and customer satisfaction drive success. As General Manager, you will act as the local face of the business, ensuring every part of the operation runs smoothly while coaching your team to deliver strong, repeatable results. This role offers genuine upward mobility. As the organization continues to expand, there will be opportunities for broader leadership responsibility, making it ideal for someone who wants to grow their scope and responsibility over time.

Responsibilities

• Own the day-to-day operations of the location, ensuring smooth, efficient, and profitable performance
• Recruit, train, schedule, and develop a productive and engaged team
• Drive sales, revenue, and operational targets while managing costs and controlling budgets
• Deliver a consistently high standard of customer service and resolve escalated customer matters
• Monitor key performance metrics and take action to continuously improve results
• Ensure compliance with company policies, quality standards, and health and safety requirements
• Manage inventory, ordering, and vendor relationships as applicable to the location
• Report on performance, trends, and opportunities to senior leadership
• Foster a positive, accountable, and results-driven workplace culture

Requirements

• Proven experience managing the operations of a location, branch, or similar business unit
• Demonstrated success leading, coaching, and developing frontline and supervisory staff
• Strong understanding of P&L, budgeting, and driving sales and operational targets
• Excellent people-management, communication, and problem-solving skills
• Ability to work full-time and on-site in a fast-paced customer-facing environment
• Willingness to relocate for this role
• High school diploma or equivalent

Qualifications

• Experience in retail, hospitality, food service, or another multi-unit consumer-facing sector
• Track record of improving operational metrics and customer satisfaction scores
• Bachelor's degree in business, management, or a related field
• Experience overseeing multiple teams or aspiring toward multi-location leadership

Benefits

• Comprehensive health benefits
• Paid time off
• Relocation assistance available for this role

Pay

Base salary of $85,000 to $100,000 annually

Schedule

Full-time, permanent, on-site position