General Manager

Job Summary

Oversee and manage all areas of the restaurant, make final decisions on guest service matters, assess staffing requirements, facilitate changes and policies, adhere to company standards, manage staff performance, enforce sanitary practices, maintain professional restaurant image, estimate food and beverage costs, supervise portion control, ensure positive guest service, and respond to complaints.

Requirements

• 6 years of experience, supervisory experience including alcoholic beverage service
• Completed Alcohol Service Training Course
• Previous experience managing cost controls
• Experience managing POS systems and daily cash controls
• Operational knowledge of the cash register, cash handling procedures, and reconciliation of multiple cash banks and reports
• Strong marketing and sales background
• Excellent guest service
• Excellent organization skills
• Excellent communication skills (written and verbal)
• Manages time effectively and prioritizes tasks to meet deadlines
• Ability to delegate tasks effectively
• Ability to work independently and in a team
• Demonstrates good judgment and decision-making skills
• Ability to multitask and stay on task despite interruptions
• Conforms to the highest standards of personal integrity and ethical behavior
• Knowledge of Microsoft Office: Word, Excel, and PowerPoint
• Knowledge of Aloha, Compeat, Tripleseat, and Hotschedules
• ServSafe or Department of Health certification (plus)

Qualifications

• 6 years of experience, supervisory experience including alcoholic beverage service
• Completed Alcohol Service Training Course
• Previous experience managing cost controls
• Experience managing POS systems and daily cash controls
• Operational knowledge of the cash register, cash handling procedures, and reconciliation of multiple cash banks and reports
• Strong marketing and sales background
• Excellent guest service
• Excellent organization skills
• Excellent communication skills (written and verbal)
• Manages time effectively and prioritizes tasks to meet deadlines
• Ability to delegate tasks effectively
• Ability to work independently and in a team
• Demonstrates good judgment and decision-making skills
• Ability to multitask and stay on task despite interruptions
• Conforms to the highest standards of personal integrity and ethical behavior
• Knowledge of Microsoft Office: Word, Excel, and PowerPoint
• Knowledge of Aloha, Compeat, Tripleseat, and Hotschedules
• ServSafe or Department of Health certification (plus)

Skills

• Supervisory experience
• Alcoholic beverage service
• Cost control management
• POS system management
• Cash handling procedures
• Marketing and sales
• Guest service
• Organization and communication skills
• Time management
• Task delegation
• Teamwork
• Judgment and decision-making
• Multitasking
• Personal integrity and ethical behavior
• Microsoft Office proficiency
• Restaurant management software proficiency

Benefits

• Opportunity to work in a family-oriented environment
• Opportunity to create memorable dining experiences for guests
• Challenging and rewarding career opportunities

Pay

• Competitive salary based on experience and qualifications

Schedule

• Flexible schedule to accommodate the needs of the position and the restaurant

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the CRAVE Family

Our staff is our family, and our family is passionate about creating memories for our guests. It’s our number one goal to make sure that every single guest has a memorable dining experience, and our CRAVE family is here to make that happen. We anticipate our guests' needs, recommend exciting new dishes, introduce them to new flavors, and work extremely hard to make sure that their dining experience at CRAVE becomes a fantastic memory of time spent with friends and family.

Our Mission

Do WHATEVER it takes to make EVERY guest happy!

Our Vision

To be the leading purveyor of the spirit of hospitality

Our Values

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