General Manager

About the role

Our General Managers must embody the Spirit of Hospitality and operate with the intent of ensuring Every Guest Leaves Happy. Managers and Chefs work closely to deliver the highest quality food and beverage. The General Manager provides leadership to the entire staff, develops and coaches team members, and helps build sales and profits while maintaining operating standards.

Responsibilities

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.
• Assess staffing requirements and recruit staff when needed.
• Facilitate changes and policies to ensure management staff follows company procedures and cascades information to the entire staff.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Ensure all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately and on time.
• Manage staff performance in accordance with established standards and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; ensure compliance with operational standards, company policies, and federal/state/local laws.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs; work with Home Office staff for efficient provisioning and purchasing of supplies; supervise portion control to minimize waste.
• Ensure positive guest service in all areas; respond to complaints and take appropriate actions to turn dissatisfied guests into return guests.

Requirements

• 6 years of experience, including supervisory experience in alcoholic beverage service.
• Completed Alcohol Service Training Course.
• Previous experience managing cost controls is a plus.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of cash registers, cash handling procedures, and reconciliation of multiple cash banks and reports.
• Strong marketing and sales background.
• Excellent guest service and communication skills (written and verbal).
• Excellent organization skills; ability to manage time effectively, prioritize tasks, and meet deadlines.
• Ability to delegate tasks effectively and work independently as well as in a team.
• Demonstrates good judgment and decision-making skills.
• Ability to multitask and stay on task despite constant interruptions.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Excellent knowledge of Microsoft Office: Word, Excel, and PowerPoint.
• Knowledge of Aloha, Compeat, Tripleseat, and Hotschedules.
• ServSafe or Department of Health certification is a plus.

Schedule

Business operates seven days a week; hours start as early as 8 AM and can go as late as 2 AM depending on work requirements. Expect a 50-hour work week with varying shifts. This is a salaried, exempt position.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• 401(k) with company matching
• Performance-based bonus
• Competitive salary
• Employee discounts