General Manager

About the role

The General Manager is responsible for the overall success of the hotel, including revenue generation, cost control, maintaining brand standards, daily duties, scheduling, supervision, and leadership.

This position requires knowledge of the daily operation of each department within the hotel and establishes a positive employee climate to meet or exceed guest expectations.

Responsibilities

• Monitor profitability of hotel through verification and analysis of monthly P&L’s
• Work through team members to assist and initiate corrective actions
• Monitor Cost and Inventory matrixes
• Create the Annual Budget for the hotel
• Assist with Capital Improvement projects
• Actively participate in Sales Initiatives, including weekly teleconferencing calls and revenue management calls
• Forecast Projections weekly
• Actively participate in creating the Annual Marketing Plan
• Pass Brand-initiated Quality Assurance inspections and provide corrective actions for deficiencies
• Maintain knowledge of product and service quality standards for the Brand and ensure adherence to Brand standards
• Ensure all safety standards are being maintained
• Monitor Customer Service scores through Brand Reports, Social Media, and 3rd Party Sites, and address deficiencies
• Ensure best practices are used in hiring and training, and assist in establishing training and development programs for all associates
• Manage key managers and assume direct responsibility for human resources, including progressive discipline activities, personnel documentation, and files
• Administer annual performance reviews and oversee reviews of all team members
• Ensure acquisition of competitive talent for the hotel and promote opportunities to attract and retain a high-performing diverse workforce
• Execute and monitor goals and strategies assigned to the hotel, and ensure all staffing levels are met
• Create and maintain a positive, professional working environment in the hotel
• Maintain favorable relations with Corporate Office staff and provide accurate and timely financial and operating data

Requirements

The General Manager must be able to carry out any reasonable request directed by the Owner, VP of Operations & Sales, or Regional/Area Manager, and perform all other duties and special projects as assigned.