General Manager

General ManagerLPHI | K9 Resorts Luxury Pet Hotel- Madison, NJFLSA: Full-Time Salary Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level. What You’ll DoAs General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort. Leadership & Team Development: Lead and develop Assistant Managers, Supervisors, and resort team membersOwn full-cycle talent management: hiring, onboarding, coaching, and performanceBuild a high-performance, accountability-driven cultureConduct regular team meetings, coaching sessions, and performance reviews Operations & Business Ownership: Oversee day-to-day operations across all departmentsEnsure excellence in cleanliness, safety, and pet care standardsManage scheduling, staffing levels, and labor efficiencyMaintain facility standards, vendor relationships, and inventory control Customer Experience & Sales: Set and uphold 5-Star service expectations across all interactionsDrive revenue through service offerings, client retention, and enrollment growthPersonally resolve high-level customer concernsMonitor feedback and continuously improve the guest experience Marketing & Community Leadership: Act as a Brand Ambassador in the local communityBuild partnerships with veterinarians, groomers, and pet-related businessesLead marketing initiatives to drive awareness and growth Financial & Performance Management: Own P&L performance and profitabilityMonitor KPIs and implement strategies to drive resultsManage expenses, payroll, and budgetingIdentify trends and opportunities to improve operational efficiency What We’re Looking For3–4+ years of management experience (pet care, hospitality, retail, or similar)Proven leadership in high-volume, service-driven environmentsStrong business acumen (P&L, labor, operations, performance metrics)Ability to lead teams, drive accountability, and develop talentExcellent communication, problem-solving, and decision-making skillsSales-oriented mindset with a focus on growth and resultsValid driver’s licenseFlexible availability including weekends and holidays What You’ll Get401(k) with company participationHealth, dental, and vision benefitsPaid time offFlexible schedulingLeadership training & development programsEmployee discounts and perks Why K9 Resorts?This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter. Apply today and lead the future of luxury pet care!