General Manager

About the role

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.

FLSA: Full-Time Salary Exempt

Why K9 Resorts? This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.

Responsibilities

• Lead and develop Assistant Managers, Supervisors, and resort team members
• Own full-cycle talent management: hiring, onboarding, coaching, and performance
• Build a high-performance, accountability-driven culture
• Conduct regular team meetings, coaching sessions, and performance reviews
• Oversee day-to-day operations across all departments
• Ensure excellence in cleanliness, safety, and pet care standards
• Manage scheduling, staffing levels, and labor efficiency
• Maintain facility standards, vendor relationships, and inventory control
• Set and uphold 5-Star service expectations across all interactions
• Drive revenue through service offerings, client retention, and enrollment growth
• Personally resolve high-level customer concerns
• Monitor feedback and continuously improve the guest experience
• Act as a Brand Ambassador in the local community
• Build partnerships with veterinarians, groomers, and pet-related businesses
• Lead marketing initiatives to drive awareness and growth
• Own P&L performance and profitability
• Monitor KPIs and implement strategies to drive results
• Manage expenses, payroll, and budgeting
• Identify trends and opportunities to improve operational efficiency

Requirements

• 3–4+ years of management experience (pet care, hospitality, retail, or similar)
• Proven leadership in high-volume, service-driven environments
• Strong business acumen (P&L, labor, operations, performance metrics)
• Ability to lead teams, drive accountability, and develop talent
• Excellent communication, problem-solving, and decision-making skills
• Sales-oriented mindset with a focus on growth and results
• Valid driver’s license
• Flexible availability including weekends and holidays

Benefits

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Leadership training & development programs
• Employee discounts and perks