General Manager

What this job involves

The General Manager (GM) is responsible for managing a high-end office and retail property in mid-town, in accordance with JLL standards and procedures and the Management Agreement. They are tasked with achieving financial results, operating objectives, and client and tenant satisfaction. The GM works directly with our client to understand their investment objectives and develop property-specific strategic plans. They oversee the implementation of approved initiatives and programs and are responsible for maintaining strong communication with building owners and tenants, while implementing a significant, high-touch amenity program, including a tenant lounge, fitness center, and conference space.

What your day-to-day will look like

• Develop and implement annual operating budgets and capital plans and ensure timely and accurate monthly reporting.
• Analyze financial performance, prepare detailed reports, and present strategic recommendations to senior leadership and stakeholders.
• Ensure compliance with company policies, industry regulations, and safety standards across all managed operations.
• Participate in building construction projects - collaborate with architects and professional engineers.
• Implement tenant satisfaction program, meet regularly with tenants to ensure successful program.
• Oversee competitive bidding process for all third-party contracted services and ensure compliance with JLL standards.
• Foster a culture of continuous learning and professional development, supporting team members' career advancement and skill enhancement.
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations.

Required qualifications

• Bachelor's degree in Business Administration, Real Estate, Property Management, or related field.
• 5-7 years of progressive leadership experience in commercial real estate, property management, or related industry, preferrable Class A office space.
• Strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports.
• Demonstrated expertise in client relationship management and business development within the commercial real estate sector.
• Proficiency in real estate management software, CRM systems, and Microsoft Office Suite.
• Strong communication skills, both written and verbal.
• Valid real estate license or ability to obtain within specified timeframe.

Preferred qualifications

• Real Estate License and Property Managers License, required within six (6) months if not currently licensed.
• Professional certifications such as LEED GA, or equivalent industry credentials.
• Strong network of industry relationships and demonstrated thought leadership in real estate.