General Manager

About the role

The General Manager (GM) is responsible for managing properties in accordance with JLL standards and procedures and the Management Agreement. They achieve financial results, operating objectives, and client and tenant satisfaction. The GM works directly with clients to understand their investment objectives and develop property-specific strategic plans, overseeing the implementation of approved initiatives and programs by managing the property team. They maintain strong communication with building owners and tenants.

Responsibilities

• Lead strategic planning initiatives and execute comprehensive business development strategies to drive revenue growth and market expansion
• Develop and implement annual operating budgets and capital plans and ensure timely and accurate monthly reporting
• Analyze financial performance, prepare detailed reports, and present strategic recommendations to senior leadership and stakeholders
• Ensure compliance with company policies, industry regulations, and safety standards across all managed operations
• Implement tenant satisfaction program and meet regularly with tenants to ensure successful program execution
• Oversee competitive bidding process for all third-party contracted services and ensure compliance with JLL standards
• Foster a culture of continuous learning and professional development, supporting team members' career advancement and skill enhancement
• Perform all other tasks required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presence is required.

Requirements

• Bachelor's degree in Business Administration, Real Estate, Property Management, or related field
• Minimum 7 years of progressive leadership experience in commercial real estate, property management, or related industry
• Proven track record of managing P&L responsibility and achieving financial targets in a multi-million dollar operation
• Demonstrated expertise in client relationship management and business development within the commercial real estate sector
• Excellent financial acumen with experience in budgeting, forecasting, and financial analysis
• Proficiency in real estate management software, CRM systems, and Microsoft Office Suite
• Valid real estate license or ability to obtain within specified timeframe

Preferred Qualifications

• Real Estate License and Property Managers License, required within six (6) months if not currently licensed
• Professional certifications such as LEED GA or equivalent industry credentials
• Strong network of industry relationships and demonstrated thought leadership in real estate