General Manager

About the role

The General Manager will oversee all aspects of branch operations in the new Atlanta market, build and lead a team, and ensure operational efficiency while maintaining high standards of customer service and compliance.

Responsibilities

• Oversee daily operations including scheduling, installations, service calls, quality control, and safety compliance
• Build and lead a high-performing team of HVAC technicians, electricians, project coordinators, and administrative staff
• Lead, mentor, and develop the field force to deliver the best customer experience
• Manage vendor and subcontractor relationships, hold partners accountable to quality and performance expectations
• Establish local partnerships with utilities, contractors, and community organizations
• Gather market insights and manage local regulatory, permitting, and compliance matters
• Use data and KPIs to drive continuous improvement and align with corporate goals
• Provide regular financial and operational reports to the executive team

Requirements

• Direct experience leading a field force of technicians, installers, or skilled trades workers in a home services or field service environment
• GA Conditioned Air Contractor (CAC) — Class I Restricted (State, RME Required; #1 Gating Item)
• Entrepreneurial mindset with experience running a business or division with full P&L responsibility
• Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable
• Modern leadership and team management skills with a demonstrated track record of success
• Exceptional problem-solving, decision-making, and communication skills
• Proficiency in business software, CRM systems, and Google Workspace
• Experience with modern tools including AI to automate and improve daily operations
• Follows OSHA Electrical Standard
• Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard
• Background in HVAC, electrical, plumbing, or adjacent residential home improvement
• HVACR Master Contractor License is preferred
• Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required
• Valid driver's license and ability to travel within the service area

Qualifications

• U.S. Roles: Equal opportunity employer
• Canada Roles: Equal opportunity employer committed to inclusive hiring

Skills

• Strong leadership and team management skills
• Ability to build and develop high-performing teams
• Effective problem-solving and decision-making abilities
• Excellent communication skills
• Proficiency in business software and CRM systems
• Experience with modern tools including AI
• Knowledge of OSHA Electrical Standard and OSHA Lockout/Tagout (LOTO) standard
• Experience in HVAC, electrical, plumbing, or adjacent residential home improvement

Benefits

• Health Insurance premium 85% paid by Jetson
• Vision Care & Life Insurance premiums fully paid by Jetson
• Parental Leave Top Up
• Education Support
• Equity 401k program

Pay

$140,000 - $165,000 per annum

Schedule

In person - Atlanta, GA