General Manager

About the role

The General Manager (GM) oversees the operations for their station and sets the standard for customer experience. The GM is responsible for the operational performance of the BlueCity operations while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling and developing crewmembers and future leaders.

Responsibilities

• Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities
• Ensure quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue
• Responsible for resolving escalated customer issues
• Administers and maintains the budgets of the stations and develops cost savings ideas
• Participates in airport authority activities and attends regular airport meetings
• Participates in ad hoc committees; responds to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the crewmembers
• Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution
• Oversee daily operations, including performance goals, including coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork, which drive efficiencies and ensures company goals are met
• Act as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations
• Proactively review team performance and recommend enhanced operating practices and procedures to improve performance
• Take a significant role in the recruitment and development of crewleaders to support their growth and development
• Ensure Operations team readiness for response to significant non-routine operations and emergency events
• Works with Planning Team to obtain optimum crewmember and facilities utilization
• Oversees training and performance records of crewmembers to determine and formulate training designed to increase employee efficiency
• Accountable to senior management for ensuring the safety and security of ground handling operations
• Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
• Other duties as assigned

Qualifications

• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Six (6) years of leadership experience
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
• Ability to maintain a poised demeanor while working in a fast-paced environment
• Experience in engaging all people and all types of personalities and agendas
• Ability to establish credibility and to be decisive
• Ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal
• Results oriented with the ability to balance other business
• Strong analytical, numerical, and reasoning abilities
• Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Available for occasional overnight travel (50%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Willing to travel and/or work variable hours, including weekends and irregular shifts
• Depending on location, may need to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Qualifications

• Bachelor’s Degree in a relevant field
• One (1) year as a General Manager in a Part 121 Domestic or Flag Scheduled Passenger Airline
• Working knowledge in the day-to-day responsibilities in Airport and Ground Operations
• Seven (7) years of leadership experience with direct responsibility for managing a customer service operation
• Excellent project management skills
• Crewmember Expectations

Equipment

• Computer and other office equipment
• Ground service equipment, hand held radios, scanners, light emitting diode screens and signs, mail and cargo equipment
• Jet bridge

Work Environment

• Office and airport environment
• Subject to weather and elevated noise levels
• Able to travel and/or work flexible shifts, including holidays and weekends
• Shift work and irregular hours due to irregular operations
• Subject to be on call twenty-four (24) hours per day

Physical Effort

• Position requires strenuous physical work, heavy lifting, pushing or pulling of objects 70-100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)