General Manager

Location: The Woodlands, TX • Reports to: Area Manager • Target start: ASAP

About the role

Immersive Gamebox creates interactive, social gaming experiences using motion tracking, touch-sensitive walls, and projection mapping. As General Manager, you own one venue's sales, people, guest experience, operations, and financial performance. You lead a small team while staying active on the floor and partnering with Central Office teams.

Our venues typically operate with three to six associates. This is a hands-on, floor-based GM role, and solo shifts are common. You may personally open, host, sell, clean, troubleshoot, restock, recover guests, and close. Expect regular physical activity, computer work, and guest communication.

Responsibilities

• Prospect and follow up on leads; sell group and corporate bookings; manage events and drive onsite sales, add-ons, game passes, and reviews.
• Deliver a safe, welcoming, five-star visit; resolve escalated concerns quickly and uphold brand standards.
• Recruit, onboard, schedule, coach, recognize, and hold team members accountable while keeping labor aligned with demand.
• Read the venue P&L, manage labor and controllable costs, track KPIs, and act when performance moves off plan.
• Own opening and closing standards, supplies, cleaning, safety, audits, basic technical troubleshooting, maintenance, and local vendor follow-up.

Success Metrics

• Growth: Revenue meets plan, local sales activity is consistent, and events and repeat business grow.
• Profitability: Labor, margin, and operating expenses remain controlled.
• Guests and games: Reviews, service scores, and game uptime stay strong.
• Team: Associates are retained, developed, trained, and clear on expectations.

Requirements

• Two or more years as a General Manager or site leader in retail, hospitality, leisure, entertainment, or a similar business.
• Experience with P&L review, scheduling, payroll, labor management, and POS or booking systems.
• A hands-on, guest-first approach; you develop people, communicate clearly, and address performance directly.
• Ability to stay calm, organized, and solutions-focused in a fast-moving environment.

Preferred Qualifications

• Experience in food and beverage, group sales, local marketing, outbound sales, or technology-enabled venues.

Pay

Salary: $50,000 – $55,000 • Annual incentive: Up to 10 percent, based on performance

Benefits

• Medical and dental insurance
• 401(k)
• Paid vacation and holidays
• Mental health support through our Employee Assistance Program
• Early access to games and product testing

Schedule

Full-time, onsite role requiring weekend and holiday availability. Introductory period: 90 days, subject to local requirements.

Values

Fun, Fast, Focused, Inclusive, Relentless, Fearless, Curious