General Manager

Responsibilities

• Lead a (5+) person team with diverse backgrounds of sales and medical expertise.
• Train and develop your team to operate with the highest standards of operations and client service.
• Develop the team by hosting regular and effective 1:1 touch bases and continued training.
• Lead the team by actively being on the floor, engaging with employees and developing their sales and client engagement abilities.
• Identify high-potential team members and create an internal pipeline for advancement.
• Recruit, retain, and develop a high-performing and diverse team.
• Sell and manage spa goals including but not limited to revenue, margins, provider sales, and client retention.
• Coach team members to meet and exceed financial targets (sales and key performance indicators).
• Manage all aspects of the spa’s operations: including sales, customer service, employee relations, administrative tasks and all expectations in alignment with our policy and procedures.
• Champion Elase’s core values and build and maintain relationships with clients, staff and the community.
• Own the full inventory lifecycle to ensure precise inventory management and proper supply budgeting and availability.
• Devise strategic business plans by analyzing sales results with the goal of meeting and exceeding our goals.
• Collaborate with corporate cross-functional partners (marketing, human resources, sales, operations, etc.) to continuously provide staff and client feedback to grow our business.
• Address all client feedback, escalating to all regional and executive leadership, as necessary.
• Stay curious and continuously provide feedback on improvement of process, procedures, and policies that will allow Elase to continue to grow.

Qualifications

• Bachelor's degree preferred; High School diploma required.
• 4+ years of relevant experience; experience in hospitality, retail or the spa industry preferred.
• 2+ years of experience managing high performing teams.
• Demonstrated achievement in managing a P&L, exceeding sales and KPI targets.
• Experience working with multi-units in the beauty and wellness space preferred.
• Fluent in computer and phone skills; technical knowledge of various software and applications (MS Office Suite, HubSpot, etc.).