General Manager

About the role

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service, and effective use of human resources. The GM develops and maintains all hotel operations in line with Olympia Hotel Management values and standards. Local candidates are preferred.

Responsibilities

• Drive revenue growth and control expenses to maximize hotel profitability.
• Deliver outstanding guest service and maintain high guest satisfaction scores.
• Oversee all hotel operations, ensuring consistency with Olympia Hospitality values and standards.
• Lead, motivate, mentor, coach, and counsel staff to achieve performance goals.
• Maintain composure under pressure, handle customer and employee issues professionally, and ensure a safe, respectful work environment.
• Implement best practices, identify opportunities for improvement, and drive continuous improvement initiatives.
• Manage budgeting, financial reporting, inspections, and STAR reports.
• Conduct performance reviews, provide ongoing feedback, and monitor attendance and productivity.

Requirements

• Minimum of 5 years of leadership, management, or supervisory experience (preferred).
• College degree and/or equivalent work experience required.
• Ability to exercise good judgment, discretion, and effective problem‑solving.
• Demonstrated ability to multitask, prioritize, and work independently with limited supervision.
• Performance measured by financial results, guest service scores, inspections, STAR reports, 90‑day review, and ongoing supervisor feedback.

Skills

• Leadership – motivate, mentor, coach, and counsel staff.
• Customer Service – deliver attentive, friendly, efficient, and courteous service.
• People Skills – collaborate, build rapport, and work effectively with others.
• Communication – listen actively and communicate professionally, both verbally and in writing.
• Problem‑Solving & Analytical – identify issues, analyze information, and implement solutions.
• Judgment & Discretion – handle confidential and sensitive information appropriately.
• Organizational & Time Management – schedule, prioritize, and meet job demands.
• Aptitude & Adaptability – learn quickly and adjust to changing priorities.
• Composure – maintain calm under pressure and manage stress.
• Attention to Detail – follow instructions accurately.
• Computer/Technical – proficiency with email, MS Word, Excel, and hotel‑related systems.
• Training – share knowledge and act as a resource for others.

Benefits

• Health coverage: up to 80% contribution toward individual health plans; affordable dental and vision insurance; FSA and HSA options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions; 50% shared‑cost short‑term disability; optional employee‑paid life insurance.
• Robust PTO plan plus 7 paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP) and sober‑support network; recovery‑friendly workplace.
• Exclusive hotel travel discounts for team members.
• Additional location‑specific benefits may be available.

Pay

$105,000 – $115,000 annually