General Manager

Overview

Ready to lead one of San Francisco's most iconic waterfront hotels? Hotel Zephyr is seeking an innovative, energetic, and guest-focused General Manager to oversee this vibrant lifestyle destination at Fisherman's Wharf. This is an exciting opportunity for a proven hospitality leader to inspire a high-performing team, deliver exceptional guest experiences, drive financial success, and continue building on the hotel's unique personality and market presence. If you thrive in a dynamic environment where creativity, culture, and operational excellence come together, we invite you to join our team.

Key Responsibilities

• Provide strategic leadership for all aspects of hotel operations, including Rooms, Sales & Marketing, Finance, Human Resources, and Engineering.
• Develop and execute business strategies that maximize revenue, profitability, market share, and overall hotel performance.
• Foster a culture of outstanding guest service, associate engagement, and operational excellence.
• Lead, coach, and develop department leaders while promoting collaboration, accountability, and professional growth.
• Ensure exceptional service standards and maintain the unique lifestyle experience that defines Hotel Zephyr.
• Build strong partnerships with Davidson Hospitality Group leadership, ownership, community organizations, and local tourism partners.
• Monitor market trends, competitive activity, and guest feedback to identify opportunities for innovation and continuous improvement.
• Oversee budgeting, forecasting, revenue management, capital planning, and financial performance to achieve ownership objectives.
• Champion safety, quality assurance, and brand standards while creating memorable experiences for guests and associates alike.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• 3+ years of experience as a General Manager leading a full-service hotel or lifestyle hotel.
• Demonstrated success driving financial performance, revenue growth, guest satisfaction, and operational excellence.
• Strong financial acumen with experience managing budgets, forecasting, labor, and expense controls.
• Exceptional leadership, communication, and relationship-building skills with the ability to collaborate effectively with associates, Davidson leadership, ownership, and community partners.
• Strategic thinker with the ability to identify opportunities, solve complex challenges, and execute innovative business initiatives.
• Proven ability to lead high-performing teams in a fast-paced, guest-centric environment.
• Passion for creating memorable guest experiences while fostering an engaging, inclusive workplace culture.

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Pay

Salary Range: USD $180,000.00 - USD $220,000.00 /Yr.