General Manager

About the role

We are on the lookout for a dynamic and community-centric General Manager for our SpringHill Suites by Marriott Roanoke hotel. We are in search of someone with an outgoing personality, a flair for creativity, and a strategic mindset to lead our hotel teams. In this pivotal role, you will embody an entrepreneurial spirit, leveraging your leadership skills and sales acumen to foster two teams dedicated to delivering an outstanding experience for both guests and team members. Join us in our mission to offer an unrivaled hospitality experience in Baton Rouge and drive the continued success of the hotel.

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach guided by our values: P.E.A.C.H. – PASSIONATE – Passionate with the spirit to serve; EXCELLENCE – Committed to excellence that inspires results; ADAPTABLE – Adjust, adapt, and overcome; COMMUNITY – Creators of a collaborative community invested in growth; HUMBLE – Humble, trustworthy, and transparent. These values guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

Responsibilities

• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows.
• Actively engage in the local community to further increase brand/product awareness via approved memberships, charitable activities, and business community/networking events.
• Foster partnerships with local businesses to enhance guest experiences and drive revenue.
• Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management.
• Implement strategies to enhance revenue generation, cost control, and operational efficiency.
• Continuously evaluate and improve operational processes to enhance guest satisfaction and profitability.

Requirements

• Proven experience managing select service or full-service hotels.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Exceptional organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
• Knowledge of industry trends, best practices, and emerging technologies.
• Flexibility to work in a dynamic and fast-paced environment.
• Physical demands: must be able to stand for prolonged periods of time, lift up to 50 pounds, and navigate various departments of the organization’s physical premises.
• Travel: less than 5%.

Benefits

• Competitive Salary and Bonus
• Exciting and Fun Work Environment
• Top Notch Training and Growth Opportunities
• Medical, Dental, and Vision coverage
• Paid holidays and vacation time
• 401k Retirement Plan

Pay

Competitive Salary and Bonus