General Manager

About the role

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources. The General Manager develops and/or maintains all hotel operations consistent with Olympia Hotel Management values and standards.

Responsibilities

• Maximize hotel value through revenue growth, expense control, guest service excellence, and human resource optimization
• Develop and maintain all hotel operations consistent with Olympia Hotel Management values and standards
• Lead by example through effective listening, communication, initiative, and teamwork
• Exercise good judgment and discretion while displaying effective problem-solving skills
• Provide excellent customer service and maintain composure under pressure
• Multi-task effectively and display high-level professionalism, integrity, and follow-through

Qualifications

• Minimum of 5 years of leadership, management or supervisory experience preferred
• College degree and/or equivalent work experience required

Skills

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
• People Skills – ability to collaborate, create rapport, and work effectively with others
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands (calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Performance Measurement

• Financial Results
• Guest Service Scores
• Inspections
• STAR Reports
• 90 Day performance review
• On-going feedback from supervisor
• Attendance
• Productivity
• Feedback from others

Benefits

• Health Coverage: Employer contributes up to 80% toward individual health plans; affordable dental and vision insurance; FSA and HSA options available
• 401K plan with discretionary yearly match
• Paid group term life insurance for select positions
• 50% shared cost short-term disability
• Optional employee paid life insurance available for purchase
• Robust PTO plan and 7 paid holidays
• Earned wage access program
• Employee Assistance Program (EAP)
• Sober support network
• Recovery-friendly workplace
• Exclusive hotel travel discounts for team members

Pay

$100,000–$110,000 per year plus quarterly bonus potential