General Manager
About the role
Hawx Pest Control is a technology-driven company dedicated to protecting public health through innovative pest management solutions. Our team members benefit from a supportive and growing company culture that values teamwork, personal development, and exceptional customer service.
Job Summary
We are seeking a talented General Manager to oversee operations at our local Service Center. As a General Manager, you will lead a team of skilled Service Professionals, ensuring efficient service delivery and maintaining strong customer relationships.
Details
Full-time position
Work travel required
$70,000 - $80,000 per year
Requirements
Hiring, training, and managing a team of skilled Service Professionals
Maintaining route efficiency and making necessary adjustments (including coaching and disciplinary actions)
Monitoring Net Promoter Score (NPS) and contacting dissatisfied customers
Developing team members and creating a culture of excellence and longevity
Performing remote field assessments and documenting findings
Maintaining a culture of safety within the team
Reporting incidents and near misses accurately
Completing online Manager training course on Safety Programs
Qualifications
People Person: Energized by working with and motivating team members, customers, and Hawx Sales teams
Coaching & Team Leadership: Leads and motivates others to achieve results while fostering collaboration and promoting a positive work culture
Powerful Communicator: Effective verbal and nonverbal communicator who ensures tailored messages for different audiences and situations
Results-driven with Team Focus: Understands the business’s larger goals and drives individual and team performance to meet those goals
Leadership and Motivation: Inspires, motivates, and empowers employees to perform at their highest levels
Time Management: Prioritizes tasks and allocates resources effectively, balancing coaching and training responsibilities with other managerial duties
Technical Expertise: Understands the pest management field and the technical aspects of the job being performed by front-line employees
Safety, Risk Assessment, and Compliance: Understands relevant regulatory requirements, risk assessment methodologies, safety programs, and compliance standards
Data/Report Analysis: Analyzes operational reports and takes action based on findings in a complex, fast-paced environment
Experience & Other Requirements: 3-5 years, preferably in a residential market, with people management experience (including front-line training)
Skills
Leadership and Motivation: Inspire, motivate, and empower employees to perform at their highest levels
Time Management: Prioritizes tasks and allocates resources effectively, balancing coaching and training responsibilities with other managerial duties
Technical Expertise: Understands the pest management field and the technical aspects of the job being performed by front-line employees
Safety, Risk Assessment, and Compliance: Understands relevant regulatory requirements, risk assessment methodologies, safety programs, and compliance standards
Data/Report Analysis: Analyzes operational reports and takes action based on findings in a complex, fast-paced environment
Benefits
Medical, dental, vision, life insurance
401K with company match
PTO and Paid Holidays
On-Demand Pay
Employee Assistance Program (EAP)
Short and Long Term Disability
Company Information
Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.