General Manager

Description Groot Hospitality employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience. As a general manager for a restaurant, you are the head of a dining establishment. You will provide inspiring leadership to a team of workers that can motivate them to work harder and more effectively. You will work with your team to develop strategies that reduce costs and increase sales within the company. You will ensure that patrons have a positive experience when dining in the restaurant. Due to the nature of our business, this position is required to work weekends and holidays. General Duties And Responsibilities The day-to-day responsibilities include but are not limited to: Create a comprehensive business plan for the restaurant that considers the market, local competitors, sales revenue and expenses.Prepare an accurate portrayal of the finances of the restaurant, including bank accounts, spending, check pricing goals and food costs.Develop strategies to entice customers, including marketing plans, advertising campaigns, community outreach programs and research.Analyze the restaurant budget with personnel to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed.Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests; develop ways to cultivate a regular customer pool.Supervise a team of employees; work to create a cohesive unit of people who effectively communicate; create a hiring process for key staff that ensures qualified people are selected, trained and retained through top recruiting practices; consider actions of employees in various situations that deem rewarding or disciplinary action.Follow all appropriate health code and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.Look for new and innovative solutions to problems in the restaurant industry; use technology and social media to develop new ways to engage with customers; think; beyond what has already been done to create an even more productive establishment.Lead the restaurant to achieve new and greater goals in order to stand above the competition within the industry. Requirements The requirements for this position include but are not limited to: Knowledge And Skills Able to communicate in a friendly and professional manner with all customers, team members and managementKnowledge of products, services and hours of operationBasic computer skills and ability to learn computer software Education & Experience A minimum of 5-10 year’s experience in a restaurant management positionExperience in resolving customer issues/complaints as well as overall excellent customer service requiredSolid time management, organization and prioritization skillsProven ability to effectively build and foster a team environmentAbility to make decisions in a fast-paced environmentAbility to effectively communicate verbally and non-verbally with othersAbility to work with all personality types even in adverse situationsAbility to prioritize, anticipate situations, and take quick actionAbility to manage multiple projects and recommend/implement effective solutionsDemonstrated commitment to customer serviceExcellent problem solving/decision making skillsAbility to work independently and proactively in a fast-paced environment.